Retail Barista & Customer Experience Assistant

Retail Barista & Customer Experience Assistant

Position Summary: Steven Singer Jewelers, a renowned jewelry retailer with a national market reach, is seeking an experienced Showroom Concierge to elevate guest experience in our high-end jewelry showroom. In this unique, front-of-house role, you'll combine skilled coffee preparation with attentive customer service—greeting visitors, crafting quality beverages, and maintaining an inviting atmosphere. You'll handle orders and service, keep the beverage bar stocked and clean, and engage with guests to understand their needs and direct them to the right sales associate.

Ideally, you bring previous barista or hospitality experience, polished communication, and a passion for welcoming luxury-minded clientele. Your efforts will ensure that every visit feels personal, professional, and an exceptional environment.

• Greeting guests courteously and taking beverage orders, offering recommendations tailored to taste and preferences
• Prepare and serve hot and cold specialty beverages—espresso, cappuccino, teas—following quality and presentation standards
• Operate and maintain coffee equipment (espresso machines, grinders, brewers), ensuring cleanliness and proper function
• Handle POS transactions accurately—cash, credit, and mobile—following cash management procedures
• Restock beverages and supply inventories, monitor freshness, and assist with stock management
• Maintain a clean, organized, and sanitary beverage station and showroom area, adhering to health and safety standards
• Engage with customers professionally, respond to inquiries, and proactively address and service concerns
• Collaborate with showroom staff to support overall guest experience and showroom operations

• Strong customer service and interpersonal skills; polished communication style
• Proficiency with coffee-brewing equipment
• Basic math and POS transaction handling capabilities
• Energetic and self‑motivated, with a positive attitude and the ability to work in a fast‑paced, customer‑focused environment
• High school diploma or equivalent
• Ability to lift up to 25 pounds
• Ability to stand for extended periods of time
• Ability to work collaboratively as part of a team, contributing to a positive work culture and fostering a supportive environment

• Experience in luxury retail, hospitality, or upscale food & beverage settings
• Minimum of 1-year prior barista experience in a café or hospitality/service environment

As part of the hiring process, Steven Singer Jewelers requires all final candidates to successfully complete a background check. These checks are conducted to help ensure the safety and integrity of our workplace, and to maintain the trust of our clients and team members.

• You authorize Steven Singer Jewelers and its designated agents to conduct a comprehensive background investigation, which may include verification of employment history, education, criminal records, credit history (if relevant to the position), and reference checks.
• Any offer of employment is contingent upon the successful completion of the background check.
• Falsification of information or failure to pass any portion of the screening process may result in disqualification from employment or withdrawal of any offer made.

All background results will be kept confidential and used strictly for employment-related purposes, in accordance with applicable federal, state, and local laws.

Salary: $15 - $18 per hour