Client Service Representative

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Pet Vet Care Centers' Newtown Veterinary Specialists is currently seeking Client Service Representatives to join their team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people—providing exceptional and compassionate care at every stage—for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience
—every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

The Client Service Representative contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

• Provides excellent customer service in‑person, over the phone, and during high‑stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well‑being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighs pets, processes faxes, and maintains records.
• Reconciles cash drawer and performs end‑of‑day duties for accurate financial transactions.

• Must have 2 or more years in a fast‑paced customer service role
• Must be able to manage multiple computer systems and phone lines
• Must be comfortable handling cash

• Preferred experience working in a veterinary setting, specifically emergency and specialty.

• Varied shifts, 5‑8hour shifts, 1 weekend day commitment
• Shifts vary from 7am‑3pm, 8am‑4pm, and 9am‑5pm
• One major and one minor holiday annually, scheduled based on seniority

We care deeply about supporting our team members—professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support—including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle— a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high‑quality care while benefiting from shared resources and a strong professional community.

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

Pet Vet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Entry level

Full‑time

Other

Non‑profit Organizations and Veterinary Services

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