Account Resolution Specialist

Join to apply for the Account Resolution Specialist I role at Newtown Savings Bank

Newtown Savings Bank is seeking an organized, self‑motivated, multi‑tasker to join our Loss Mitigation (Collections) team as an Account Resolution Specialist I. The Account Resolution Specialist I is responsible for the collection of delinquent accounts in compliance with Bank procedures as well as with State and Federal collection regulations. Assists with reporting and special projects as needed.
This is an onsite opportunity at our corporate office in Newtown, CT. This role has a remote option of one day per week.

• Contact customers in an effort to secure payments on past‑due loans in accordance with Bank policies/procedures and Fair Debt Collection Practice Act while utilizing loss‑mitigation strategies. Document all collection efforts and maintain accurate and up‑to‑date files.
• Perform daily collections on residential mortgages, HELOC’s, Heloans, Consumer and Commercial loans as well as perform all investor calls commencing when the account is 30 days or more past due.
• Ensure adherence to Loss Mitigation for various investor loan guidelines, employing collection and foreclosure prevention strategies that are designed to meet the goal of bringing delinquent mortgage loans current in as short a time as possible.
• Order Collection letters, title searches, drive‑by appraisals, credit reports and prepare Demand letters, EMAP Notices and Write‑Down analyses in accordance with departmental procedures.
• Deliver various investor’s Borrower Response Packages (BRPs) to delinquent borrowers on a monthly basis.
• Submit service requests to Loan Servicing including waiving of a fee or reapplication a payment, ordering escrow analysis and payoffs, etc.
• Work with Loan Servicing when escrows and HOA dues are delinquent.
• Ensure new bankruptcy filings are set up properly on collection and core servicing system.
• Prepares and files accurate proof of claims on Chapter 13 and all Chapter 7 cases with the bankruptcy districts.
• Monitors accounts during the bankruptcy process to ensure all documents have been received by the bankruptcy districts and the proper application of all payments received for Pre‑ and Post‑petition payments.
• Prepare various daily posting sheets.
• Order third party reports such as Appraisals, Property Inspections, Credit Bureau Reports, Title Searches, and etc. as directed by Account Resolution Specialist II and/or Loss Mitigation Supervisor/Manager.
• Cross‑train on the submission of the monthly investor delinquency reports to each investor directly.
• Participate in various civic and community functions to further enhance the image of the bank and to network for continuous new business opportunities.
• Provide prompt and courteous service to all external and internal customers.

• High School Diploma and a minimum one year of collections experience preferred.
• Good oral and written communication skills; be able to communicate with customers professionally, with tact and diplomacy.
• Strong organizational and analytical abilities.
• Ability to problem solve.
• Attention to detail, work within deadlines, be able to work independently or in a team environment.
• Proficient in MS Word, Excel and Outlook.
• Familiarity with the COCC Insight operating system and IBS CARM‑Pro, is a plus, but not required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short and long term disability programs.

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.

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