Sales Administration Assistant

Since 1969, Sonics & Materials, Inc., has become a leader in the design, development, and manufacturing of Ultrasonic Technology. We utilize state-of-the-art machinery and design tools to maintain our cutting-edge approach to research and development at our facility in Newtown, CT.

• Competitive salary
• A generous benefits package including health, life and disability insurance
• 16 days of paid time off
• 401K plan with employer match of 25% up to 4% of salary
• Profit Sharing participation
• Small company environment where you can have a significant impact

Salary range $55-63K depending on experience

Hybrid possible after training period. Part time possible if interested.

Serving as a true extension of the sales team while leading a customer-focused sales administration and customer service function, this role supports sales growth, strengthens distributor relationships, and ensures consistent, high-quality customer experience across direct and distributor sales channels.

• Act as an extension of the sales team, supporting daily sales activities and enabling sales growth
• Support sales administration and customer service team supporting direct and distributor channels to ensure a consisten, high quality customer experience
• Follow established customer service standards, workflows, and communication practices that deliver consistent customer experience
• Own sales administration processes from quotation through order entry and invoicing
• Maintain accurate data and reporting using ERP systems and CRM tools
• Support sales reporting
• Strengthen distributor relationships and enhance long-term customer loyalty
• Serve as the key point of contact for customer and distributor issues, ensuring timely and effective resolution in coordination with internal teams
• Coordinate closely with manufacturing, engineering, logistics, and finance teams to support order fulfillment and customer needs
• Contribute to continuous improvement in sales support and customer service processes

• Proven experience in a customer service or sales administration role within a manufacturing environment
• Strong working knowledge of ERP systems
• Excellent communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a busy, deadline-driven environment
• Customer-centric mindset with the ability to balance service, accuracy, and commercial priorities