Public Enquiry - Powys

Overview

Public Enquiry Support in Newtown Police Station (18.5 hours per week).

To deal promptly, professionally, and effectively with all customer contact including the collection and appraisal of information obtained from telephone calls and face to face contact. To deal with enquiries from members of the public and police officers / staff in person. To answer and action non-emergency (101) in a timely manner at times of exceptional demand. To provide advice and guidance to customers, signposting where relevant to other agencies for non-police matters.

If you think you have the skills and passion for this role, please view the role profile and complete an application, evidencing against the required attainments (usually found on the last page of the role profile). Please also refer to the candidate guidance attached below which provides more detail on how to complete your application.

Provisional working pattern (Week 1: Wednesday, Thursday, Friday; Week 2: Wednesday, Friday).

• All new starters will have a buddy/mentor to support you when you join
• 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays
• Additional 24 days flexi leave (role dependant)
• Access to on-site gyms and fitness classes
• Hybrid/Agile working (role dependant)
• Discounts from various retailers via the Blue Light Scheme
• Cycle to Work Scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy
• Pension scheme
• Staff Support Networks
• Flexible working opportunities
• Generous maternity/paternity and adoption leave entitlements
• Sick pay provisions

All candidates are subject to vetting and medical checks.

Please note for any part time vacancies, the salary will be pro rata.

Dyfed Powys Police are inclusive employers and strive to have a workforce representative of the communities they police and serve. We believe that we will benefit from the variety of thinking, approach, and skills that diversity can bring; all of which helps us to deliver a better policing service. We continue to work towards creating a safe, open culture that is ethical and inclusive of all.

We have a range of staff networks and groups to provide specific support and advice, and our aim is to recruit talented people with a diverse range of skills and experience. We welcome applications from all backgrounds and communities regardless of age, gender, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious beliefs.

Find out if you’re eligible for Positive Action here.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

If you require any further information about this role, please do not hesitate to contact: recru

Or attend our weekly drop-in recruitment event, Wednesday @ 11am – 11:30am here.