Receptionist, Customer Service​/HelpDesk

About Cambridge Judge Business School

Cambridge Judge Business School (CJBS) leverages the power of academia for real‑world impact to transform individuals, organisations and society. Since 1990, CJBS has forged a reputation as a centre of rigorous thinking and high‑impact transformative education, situated within one of the world's most prestigious research universities, and in the heart of the Cambridge Cluster, the most successful technology entrepreneurship cluster in Europe.

A member of the reception team is often the first point of contact for staff, students and visitors (either in person or on the telephone), and as such is of central importance to the image that CJBS presents. The role holder needs to actively engage with the Schools' clients, students, programme participants and visitors to deliver the best customer experience. Our reception team is professional, courteous, presentable, friendly, attentive, efficient and prides itself on excellent customer service.

• Receiving visitors to the School including potential students, programme participants, the general public and distinguished guests.
• Dealing with telephone enquiries and answering calls.
• Managing room bookings and coordinating schedules.
• Providing general support to the wider School, including parcel handling, visitor management, key/card access, stock management and receiving card payments for merchandise purchases.

• Good standard of general education and experience in a customer‑facing environment.
• Proactive approach with a problem‑solving mindset.
• Excellent interpersonal and organisational skills.
• Computer literacy is a prerequisite; experience at a reception desk would be beneficial.

This is a part‑time role of 26 hours per week, operating on a shift basis across four days per week, including some Saturdays. Working hours fall between 07:30 and 20:00, and applicants must be fully flexible to work within these hours as required. Shift patterns will vary according to business needs and may occasionally involve short‑notice cover for sickness absence and other operational demands.

• Generous holiday allowance
• Defined benefits pension schemes
• Flexible working options
• Family‑friendly initiatives
• Career development opportunities
• Support for health and mental wellbeing
• Discounts on shopping
• Tax‑efficient bicycle and charity‑giving schemes