Customer Data Manager

About the role

We are looking for a Customer Support Data Manager to join our Assessment and Customer Support team. This high‑impact role will lead the delivery of our customer data governance strategy, working across international teams to improve data quality and empower better decision‑making for over 14,000 centres and 200,000 users globally.

• Line management of a Customer Support Data Administration team
• Designing and managing data governance reporting and KPIs
• Developing a customer data quality framework
• Defining and enforcing data standards
• Leading root‑cause analysis of data issues
• Collaborating with CRM and data teams
• Delivering training on data processes
• Creating dashboards for senior leadership
• Managing data quality audits
• Ensuring GDPR compliance
• Representing Customer Support in programmes

This position is classified as a hybrid role, requiring the selected candidate to spend normally 40‑60 % of the time collaborating face‑to‑face at their dedicated location. Flexible working arrangements will be considered from the first day of employment, including adjustments due to disability or long‑term health conditions.

• Degree‑level education or equivalent experience
• 2 + years management experience
• 3 + years data governance or data quality experience
• Experience with CRM systems (Salesforce, SAP, etc.)
• Advanced Excel and Power BI skills
• Strong analytical and problem‑solving skills
• Understanding of GDPR
• High attention to detail

• 28 days annual leave plus bank holidays
• Private medical and permanent health insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 × annual salary
• Green travel schemes

Cambridge University Press & Assessment welcomes applications from all candidates, regardless of age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity, sexual identity, cultural background, or social class. We are committed to equal opportunity, diversity, and inclusion in our workforce.