Deputy Operations Manager

We are recruiting a Deputy Operations Manager within Digestive Diseases, with a primary focus on Endoscopy services, GI cancer pathways, and supporting effective patient flow across the Directorate. This role is central to ensuring the safe, efficient and high-quality delivery of care in these fast-moving and high-profile areas. The primary focus of this role is to deliver high-quality operational performance across Endoscopy diagnostics and GI cancer pathways, ensuring the Directorate meets its key objectives and organisational targets.

• Lead the operational management of Endoscopy services, including diagnostic capacity planning, waiting list oversight and delivery of national endoscopy standards.
• Support ongoing JAG compliance, ensuring robust data quality, structured audit processes, responsive workforce planning and a consistently high-quality patient experience.
• Oversee operational performance across GI cancer pathways, ensuring timely patient progression, effective MDT coordination and full compliance with national cancer waiting time standards.
• Contribute to service improvement initiatives focused on enhancing diagnostic efficiency, optimising pathway performance and improving patient flow.
• Support performance planning, capacity modelling and work closely with multidisciplinary teams to optimise service delivery.
• Ensure services operate within available resources, contribute to strategic and annual business planning, and support governance, quality and risk management processes within areas of responsibility.
• Support rotation across the wider Digestive Diseases Directorate to broaden operational experience and further develop leadership skills.

• Experience and motivation as an operational manager with a background in acute hospital services.
• Confidence working within complex pathways, delivering national performance standards, and balancing day‑to‑day operational demands with longer‑term service improvement.
• Strong analytical, organisational and problem‑solving skills.
• Ability to understand and respond to the operational and regulatory requirements of Endoscopy and cancer performance.
• Excellent interpersonal and communication skills, with credibility to influence and collaborate at all levels.
• Experience in driving improvements, supporting innovation and delivering measurable outcomes.

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is a testament to the skill and dedication of the people who work here.

CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.