Channel Sales Administrator

This role is based in our Head Office in Newtown, Powys. The working hours for this role are 13:00-17:00, Monday to Friday.

To support the Channel Development Manager with the growth and administration of the US distribution network, including outbound partner engagement, appointment setting, CRM management, and partner onboarding activity. The role is intended to increase qualified partner appointments, improve follow-up and pipeline visibility, and ensure key administrative tasks are completed accurately and efficiently, allowing the Channel Development Manager to focus on developing commercial opportunities and building stronger partner relationships.

• Proactively contact prospective partners, resellers, and distributors to introduce the business and generate qualified sales opportunities.
• Schedule and coordinate appointments for the Channel Development Manager.
• Maintain accurate and up-to-date records of partner interactions, sales activities, and opportunities within the CRM system.
• Support partner onboarding processes, including documentation, agreement administration, and system access setup.
• Follow up with prospects and partners via phone and email to drive engagement and progress opportunities through the sales pipeline.
• Assist in the preparation of sales presentations, partner information packs, reports, and business updates.
• Provide administrative support to the channel sales team, ensuring efficient day-to-day operations.
• Build and maintain positive relationships with partners and stakeholders to support business growth.

• Confident and professional communicator with a strong telephone manner.
• Organised and detail-oriented, with the ability to manage multiple tasks and priorities.
• Comfortable making outbound calls and building relationships with new contacts.
• Proactive, self-motivated, and able to work independently.
• Team player with a flexible and collaborative approach.
• Competent in Microsoft Office and CRM systems.
• Resilient, positive, and able to handle rejection professionally.
• Previous experience in sales support, telesales, customer service, or administration is desirable.
• Interested in sales, business development, and supporting business growth.