CRV Admin Team Leader

Main area Administrative and Clerical Grade Band 4 Contract Permanent Hours Part time - 30 hours per week (Monday - Friday) Job  

Employer Countess of Chester Hospital NHS Foundation Trust Employer type NHS Site Countess of Chester Hospital Town Chester Salary £27,485 - £30,162 pa pro rata Salary period Yearly Closing 02/03/2026 23:59 Interview date 06/03/2026

Countess of Chester Hospital NHS Foundation Trust, staff pride themselves on not only leading through clinical excellence, but also by creating an environment where all staff are valued and appreciated. To achieve this, the Trust has embarked on an exciting new strategy focused on continuous improvement.

Our vision is to improve the lives of our community and provide excellence in healthcare, through partnership and innovation

Our High Performance Culture will support everyone to be the best version of themselves by being true to our Trust vision, values and behaviours.
We welcome applications from colleagues from our local and neighbouring communities of all backgrounds and identities, who are currently under‑represented within our region such as Black, Asian, Minority ethnic and those with disabilities.

As a region we are reviewing the way we work, and exploring how new working practices that support flexible working can create a positive work-life balance. As part of our recruitment process we will explore how our inclusive employment policies, flexible working, staff engagement forums, Trust facilities and services can be of mutual benefit.

Working Part time: 30 hours per week

We are delighted to offer an exciting opportunity to join our Cardiology, Respiratory & Vascular Department as part of our dedicated administrative team.

The post-holder act as the CRV Admin Team Leader, leading and directing the department and dealing with all correspondence and associated administrative duties. The post holder will support the assistant service manager in leading and directing a team of admin/support admin staff. A polite, friendly manner with dealing with patients/relatives and visitors/staff to the departments either face to face or over the telephone is essential.

The list below is to outline the main duties involved; however this is subject to change and will vary within the given role. We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.

The post holder acts as the Cardio Respiratory Vascular (CRV) Administrative Team Leader, providing comprehensive administrative leadership and support to ensure the smooth and efficient running of the service. The role involves managing and supervising the administrative team, including recruitment, training, performance management, and ensuring adequate cover at all times.

The post holder is responsible for managing clinic and investigation diaries, coordinating appointments, monitoring and maintaining waiting lists, and maximising capacity to prevent breaches in line with Trust policies. They act as a key point of contact for patients, relatives, consultants, GPs, and other departments, dealing with enquiries, complaints, and urgent requests in a professional and compassionate manner.
The role also includes maintaining accurate patient records across hospital systems, producing reports and audit data, implementing new administrative procedures and systems, and ensuring compliance with information governance, confidentiality, infection control, and safeguarding requirements, while working closely with the Assistant Service Manager and multidisciplinary teams to support safe, effective, and timely patient care.

The Trust’s services are provided from three locations:

• The Countess of Chester Hospital: providing 473 general and acute beds.
• Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
• Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000…