Bereavement Services Adminstration Officer

Job Title: Bereavement Services Administration Officer

Location: Mossley Mill / Civic Centre

Rate of Pay: £16.90

The Role

We are currently recruiting an experienced Bereavement Services Administration Officer to provide an efficient, professional and compassionate administrative service within the Antrim and Newtownabbey Borough Council.

Benefits

• Weekly pay
• Holiday pay
• 37 hours per week
• Ongoing temporary opportunity

Main Responsibilities

• Manage cremation bookings, ensuring all information is complete and accurately recorded on relevant systems.
• Receive, check and process statutory, medical and other required documentation in line with legislation, Council policies and procedures.
• Ensure completed cremation documentation is accurate and submitted to the Medical Referee for authorisation.
• Liaise with the Crematorium Administrator, Registration Services, funeral directors and other relevant agencies to ensure documentation is processed promptly.
• Prepare medical certificate notification lists for registration purposes.
• Maintain accurate electronic and manual records, using Microsoft Office and relevant Council systems, in accordance with data protection requirements.
• Maintain effective information, quality management and filing systems, including the secure archiving and disposal of cremation records.
• Process payments, reconcile receipts and maintain accurate financial records in line with Council procedures.
• Provide a professional, courteous and sensitive service to bereaved families, members of the public and funeral directors.
• Handle telephone, counter and written enquiries, including complaints, in accordance with Council standards.
• Maintain appropriate stationery and office stock levels.
• Provide support, coaching and mentoring to colleagues where required.
• Comply with all relevant health and safety, COSHH, manual handling, risk assessment and accident reporting requirements.
• Provide administrative support to the Cemeteries service as required, including occasional Saturday morning duties.
• Work flexibly outside normal office hours and support other Council services during emergencies when required.
• Undertake any other duties relevant to the role as directed.

General Responsibilities

• Work collaboratively as part of the crematorium administration team.
• Provide high-quality internal and external customer service, taking ownership of queries and ensuring they are followed through to resolution.
• Maintain and develop knowledge and skills relevant to the role.
• Comply with all Council policies, procedures and standards, including those relating to health, safety, wellbeing and safeguarding.
• Promote equality, diversity and respectful behaviours in line with Council values.

What We're Looking For

You will need:

• At least 1 year's relevant experience in:
• A professional bereavement or related service environment.
• A busy, customer-facing office working to tight deadlines in a sensitive environment.
• Administrative and cash-handling duties.
• Interpreting and applying regulations, policies and procedures accurately.

Essential Skills and Abilities

• Excellent customer service and communication skills.
• Ability to listen, understand, accurately record and communicate information.
• Ability to deal with bereaved people and other service users with empathy, sensitivity and professionalism.
• Ability to work effectively as part of a team.
• Ability to manage competing priorities and meet strict deadlines.
• Good IT skills, including Microsoft Word, Excel and Outlook, with the ability to process, analyse and present information accurately.

Essential Knowledge

• Ability to work within strict legislative requirements and high service standards.
• Ability to maintain accurate records and manage confidential information appropriately.

Desirable

• Knowledge of cremation legislation and procedures.

Other Requirements

• Willingness to work occasional overtime and outside normal office hours to meet service requirements.
• Flexible approach to supporting other Council services when required.

Apply Now

If you are interested in this opportunity, please upload your CV using the link provided, and a member of the team will be in touch.