Head of Success

Salary: £70–£80k + benefits, with a bonus potential of around 50% of your base salary.

Location: UK‑wide (hybrid/remote with travel)

This job post will be advertised for a minimum period of two weeks on Linked In. After this time please apply directly to www. until the closing date of 9am Monday 9th March 2026.

Tiro is the number one training provider for science and technology apprenticeships, working with some of the most forward‑thinking industrial science businesses in the UK. Our mission is simple: change lives through science and technology apprenticeships and help employers build the skilled work forces they need to tackle the biggest challenges of our time.

We’re scaling fast. We’re deepening our vertical expertise. And we’re building a commercial model defined by long‑term employer partnerships, not transactions.

That’s why we’re hiring our first Head of Employer Success, a senior leader who can build a modern, high‑performing Customer Success function that drives retention, renewal, impact and advocacy across our employer base.

You will:

• Lead the shift from account management to true talent partnership.
• Build and scale the Employer Success engine: onboarding, adoption, health, renewals, retention and advocacy.
• Manage enterprise-level employer relationships and ensure value is realised early and consistently.
• Embed commercial and data discipline through CRM excellence, forecasting, reporting and insight‑led action.
• Lead and develop a high-performing team with clarity, coaching and accountability.
• Work cross‑functionally with Sales, Delivery, Product, Recruitment, Operations and Finance to deliver a seamless employer experience.

This role is central to our growth: strong Employer Success fuels retention, expansion and reputation.

You’re an experienced leader from Customer Success, Client Services or B2B partnership environments, ideally in complex or regulated sectors such as SaaS, technical services, scientific industries or education‑related fields.

You bring:

• Experience designing and scaling customer success functions.
• Strong enterprise relationship skills and confident influencing at senior levels.
• Data‑led discipline: forecasting, health metrics, CRM hygiene and insight‑driven decisions.
• A collaborative, coaching‑led leadership style with high standards and high care.
• Alignment with our values:
  Think Win‑Win, Growth Mindset and Pacesetter.

We’re intentionally looking beyond the apprenticeship world and welcome applicants who can bring commercial, B2B and technical experience from other sectors

For an information conversation recruitment partners Gatenby Sanderson, contact Jacque