Delivery Manager

Job title Delivery Manager  Division Retail Location Hybrid - Walnut Court - SN2 8BN
Contract type Fixed term/Secondment Full/Part-time Full-time Hours 36 Salary Competitive salary from £47,000 per annum, depending on skills and experience Job grade B Closing date 09/03/2026

Join Thames Water as a Delivery Manager on a 12month secondment where you will play a pivotal role in driving strategic change and delivering complex initiatives that enhance our services, processes, and technology.

You will work collaboratively with cross-functional teams, stakeholders, and business leaders to ensure projects are delivered on time, within scope, and aligned with organisational objectives. This role requires a proactive, solution-focused approach to identify opportunities for improvement, manage risks, and ensure lasting operational impact.

• Identify and define opportunities for improvement across people, processes, and technology within the Income (Household) area.
• Collaborate closely with process owners, stakeholders, and Heads of Department to enable and deliver change aligned with transformation objectives.
• Deliver initiatives using existing organisational capabilities, dedicated project teams, or agile methodologies through the product team.
• Ensure technical solutions are designed and implemented to meet business needs effectively
• Articulate clear problem statements and develop options for improvement, including actionable recommendations.
• Assess, manage, and mitigate risks associated with change initiatives.
• Own the end-to-end delivery of projects, from planning through to enduring handover to operational teams.
• Support continuous improvement by embedding sustainable changes into operational practices.

• Take full ownership of assigned initiatives, driving end-to-end delivery from concept to handover.
• Develop initiatives using a customer-centred approach, conducting business analysis and creating robust business cases.
• Apply a structured delivery methodology, including detailed planning and effective project management.
• Demonstrate tenacity and persistence to ensure initiatives are completed successfully.
• Engage and collaborate effectively with multiple stakeholder groups, building trusted relationships.
• Influence stakeholders and manage relationships to secure alignment and buy-in for initiatives.
• Prioritise workload effectively based on business needs, impact, and value delivered.
• Champion the solution for initiatives by actively listening to end users, clarifying requirements, and ensuring they are prioritised appropriately.
• Provide clear problem statements to the delivery team and collaborate to develop solutions that meet business needs.
• Track and demonstrate progress by measuring the tangible business value delivered through initiatives.

Hours:

36 hours per week, Monday – Friday.

• Manage stakeholders using a customer-centred approach, collaborating closely with business areas to understand issues, guide decisions, and positively challenge assumptions
• Maintain energy and focus throughout the full project lifecycle, from solution definition and design through to project closure.
• Effectively capture and document requirements through workshops, scenario planning, use cases, task analysis, and workflow mapping.
• Deliver continuous improvement initiatives and work successfully within cross-functional teams.
• Strong proficiency in Excel, PowerPoint, and MS Dev Ops; familiarity with SAP ISU and SAP C4C is desirable.
• Quickly understand business needs, environments, future trends, opportunities, and constraints across any business domain.
• Assess risks to the business, people, or customers and provide practical mitigation strategies
• Present complex analysis clearly and concisely to support informed, strategic decision-making.
• Conduct root cause analysis using data to identify underlying issues and inform solutions.

• Competitive salary from £47,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performan…