Customer Service Advisor - Part Time

Overview

Customer Service Advisor — Worthing, West Sussex —
Part time, Permanent — £20,399.99 per year plus a competitive commission structure

Working under the guidance of our Customer Service Manager Lou, and team leaders Chanel, Jo and Jayde you'll become an essential part of our contact centre team. Your hard work and contributions will play a key role in delivering outstanding service and support to our customers.

Join a team that’s pioneering the smart way to better health, where your work empowers millions to take control of their wellbeing.

What can we offer you in return?

• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days – plus bank holidays on top!
• Company sick pay scheme
• Enhanced family leave

• Learning & Development
  :
  • Apprenticeship Schemes
  • Career Development Opportunities
  • Bluecrest Academy for Aspiring Managers
  • Leadership Development Programme
  • 24/7 Learning Library – accessible for everyone!
• Financial & Lifestyle
  :
  • Salary exchange pension
  • Employee Charity Sponsorship Scheme
  • Retail and Leisure Discounts
  • Home Office Allowance
  • Sophos @Home Protection
  • Employee Assistance Programme
• Health & Wellbeing
  :
  • Discounted Gym Membership
  • Cycle to Work Scheme
  • Four Free Health Assessments per year for yourself, family or friends
  • 50% Off Additional Health Tests
  • Life Insurance

* After qualifying period & subject to terms and conditions and/or eligibility.

• Managing inbound service enquiries from customers, across B2B, B2C and Strategic Partners, across multiple channels and identify opportunity to provide a positive experience
• Making outbound service-related calls to existing customers, including but not limited to; re-assessment callbacks, payment chasing, customer enquiries
• Assisting with and manage incoming sales enquiries, acting as overflow support to ensure a seamless customer experience.
• Providing effective support for customer complaints at Stage 1 and Stage 2, conducting thorough investigations and delivering positive outcomes
• Taking accountability and achieve all required customer interaction SLAs.
• Taking accountability and achieve all current service KPIs
• Being open and proactive to coaching, feedback and service skills training
• Achieving an industry standard of Quality Assurance score of 95%
• Adhering to ISO 9001 and internal service policies
• Engaging with customers via multiple communication channels, addressing inquiries, resolving issues, and assisting with product or service-related questions
• Working closely with other departments to ensure that customer feedback is communicated and that customer needs are met in a timely and efficient manner

• Part time, Permanent
• 30 hours per week - 4 x 7.5 hour shifts
• These hours can fall any days between Monday and Sunday
• Monday to Friday working hours, any times between: 7am – 8pm
• Saturday and Sunday working hours, any times between: 8am – 5.30pm
• Weekends are rotational: you may find yourself working 2/6 weekends
• Hybrid – 1 day per week in the office