Call Advisor

Job Title: Call Advisor

Salary: £24,000 (Full-Time, Permanent, 35 hours)

Location: Liverpool City Centre (Office based)

Shifts: Flexibility to work shift patterns between the hours of 9am and 8pm and work occasional weekends.

Are you experienced in call centres, with a knack for customer service and an interest in claims? We are hiring a Call Advisor to join a thriving, fast-paced legal firm at its Liverpool City Centre head office.

As a Call Advisor, you will play a key role in reviewing and helping clients through claim enquiries and clearly explaining our terms, conditions, fees, and funding options. This is a fantastic opportunity to work in a dynamic environment where you can leverage your call centre experience and gain exposure to a fantastic company.

• Handle inbound calls and client correspondence, providing support and guidance.
• Review new cases and determine their suitability for litigation.
• Assist clients with claim inquiries over the phone and online.
• Clearly explain company terms, conditions, and fees with a professional touch.
• Work closely with internal teams to keep claims moving forward.
• Ensure all client interactions adhere to legal requirements and quality standards.
• Track and document all interactions following Standard Operating Procedures.

• Prior experience in a call centre or customer service setting.
• Familiarity with call centre claims departments or financial services (desirable but not essential).
• Excellent phone and data entry skills, with a keen eye for detail.
• Proficiency with claims management or contact centre systems (preferred).
• Ability to handle client communications professionally, both written and verbal.

• Christmas closure & Birthdays off
• "Personal Time" to attend external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees