User Researcher

Role:User Researcher

Contract:3 months initially

Rate:£500 per day

IR35:Inside IR35

Location:Remote, UK based

We are supporting a national NHS service on a discovery phase engagement and are looking for an experienced User Researcher with strong NHS experience.

This role will play a key part in shaping a national service by leading user centred research across a complex healthcare landscape. You will work closely with product, delivery and business analysis teams to ensure the service is grounded in real user needs and aligned to NHS standards.

• Lead end to end user research activities throughout discovery
• Design research plans aligned to programme objectives
• Conduct qualitative research including interviews, usability testing and contextual enquiry
• Engage a broad range of users including clinical, operational and administrative stakeholders
• Synthesise findings into clear insights, themes and actionable recommendations
• Produce artefacts such as research reports, personas, journey maps and service blueprints
• Work closely with Product Managers, Designers and Business Analysts to shape future state design
• Present findings confidently to senior stakeholders and governance forums

• Proven experience as a User Researcher within the NHS
• Experience delivering research within national or large scale NHS services
• Strong discovery phase experience within digital or transformation programmes
• Experience working in complex stakeholder environments
• Ability to translate research findings into clear, practical recommendations
• Experience working within multidisciplinary agile teams

• Experience working within NHS England or other national bodies
• Familiarity with GDS service standards and user centred design principles
• Experience researching services used by both clinical and non clinical users
• Understanding of accessibility and inclusive design principles

Apply now or email dom for more information