Principal Business Analyst; Identity

About The Role

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Principal Business Analyst (Identity) to support our mission of solving complex problems at the intersection of strategy, design, and technology.

As a Principal Business Analyst (Identity), you will play an important role in making Hippo the best consultancy out there. You will work as part of a multi‑disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society.

You will act as a Principal Consultant to deliver Business Analysis services to our clients. A Principal Business Analyst (Identity) at Hippo is all about bringing deep business analysis expertise, strong product thinking, and practical Identity experience to frame complex problems, shape service direction, and scale our internal capability.

Our solutions empower our customers to build and support secure, scalable, and well‑engineered systems beyond traditional boundaries, allowing them to understand and get the most from their data and digital services. The Principal Business Analyst (Identity) will be a key player and implementer in this.

Identity is a growing service line for Hippo, with increasing demand for expertise across bids, discoveries and active delivery work. This role needs someone who can operate confidently with clients from day one, look beneath stated requirements, challenge assumptions and guide teams towards clear outcomes, options and delivery priorities. You will need a strong background to work credibly with senior clients, product teams, architects and technical specialists, and to lead Identity‑related discovery, assessment and delivery work.

You’ll also help build Hippo’s internal Identity capability by sharing knowledge, supporting other BAs and fostering a community that helps us develop this capability in‑house.

• Lead Strategic Analysis:
  Lead business analysis across Identity discovery, assessment, and delivery work, helping senior clients frame complex problems and agree on outcomes.
• Shape Product Direction:
  Guide product and service direction, managing high‑level scope, backlogs, strategic risks, and delivery approaches across complex accounts.
• Senior Stakeholder Mediation:
  Build trusted relationships with senior client executives, successfully mediating conflicting priorities and guiding teams toward clear options.
• Growth and Commercial Support:
  Support bids, proposals, RFPs, and pre‑build assessments where technical Identity knowledge is required to secure new work.
• Build the Practice:
  Line manage, coach, and mentor other BAs while fostering and scaling Hippo’s internal Identity capability through community activity and guidance.

• Identity and IAM Expertise
• Deep Domain Knowledge:
  Strong practical experience in IAM, digital identity, architectures, and industry acronyms to guide requirements and product decisions.
• Identity Types:
  Covered across customer, workforce, and non‑human identity (including Agentic AI).
• Security Methods and Patterns:
  Confident handling verification (GPG
  45), authentication (MFA), authorisation (RBAC/ABAC/PBAC), lifecycle management (JML), governance (IGA), SSO/Federation, and Zero Trust fraud prevention.
• Vendor Platforms:
  Familiar with major identity tools (Okta, Ping, SailPoint, iProov, Entrust, One Login) and native cloud capabilities (Microsoft Entra, AWS, Google).

• Client and Stakeholder Management:
  Confident from day one in building senior relationships and translating complex technical concepts for non‑technical audiences.
• Problem Solving and Delivery:
  Skilled at turning ambiguity into clear recommendations, managing risks/dependencies, and supporting product prioritisation trade‑offs.
• Cross‑Functional
  
  Collaboration:
  
  Adapts analysis approaches to collaborate effectively with cross‑functional teams (Product, Delivery, Architecture,…