Installation Coordinator - Technology Job Newtownabbey area,Northern Ireland UK,IT/Tech

Attractive Salary, Company Van & Benefits 36.5 Hour week (Field Based) Templepatrick / UK, ROI & Wider Territories (Travel Flexibility Required) Who are we?

Henderson Group is proud to be Northern Ireland’s leading food service provider and one of the region’s largest employers. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Food service and Henderson Group Property who work together to serve customers and communities across Northern Ireland, supported by more than 6,000 colleagues.

We're a family-owned team that cares about our people and the community in which we live. Our commitment to creating a positive place to work is reflected in our Investors in People accreditation.

A look into the role

Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software.

The purpose of the role

Reporting to the Installation Manager at Henderson Technology, the Installation Coordinator will support customers throughout the installation process, ensuring all installations are delivered efficiently and professionally for a seamless customer experience.

The role will involve travel across Northern Ireland, Great Britain, the Channel Islands, the Republic of Ireland and beyond. Flexibility to travel is essential.

Working as Installation Coordinator you will:

Conduct field-based surveys and on-site assessments to gather data on store operations, requirements and customer needs.
Document and report survey findings to inform system installations, technical requirements and ongoing support strategies.
Install, set up and configure EDGEPoS point-of-sale systems in new and existing stores.
Ensure EDGEPoS systems integrate effectively with store operations and troubleshoot installation issues as required.
Liaise with external contractors to coordinate work, resolve issues and ensure projects are completed efficiently and on time.
Collaborate with various Henderson Group departments, including IT, Sales and Support, to coordinate projects and achieve agreed objectives.
Support new stores joining the Group by assisting with onboarding, system installation, setup and transition into the business.
Deliver ongoing on-site technical support and maintenance to existing EDGEPoS customers.
Investigate and resolve technical issues, respond to customer queries and help maintain efficient system performance and customer satisfaction.

Skills for Success Joining us as Installation Coordinator the minimum criteria you’ll need is:

Working knowledge and experience of Microsoft Windows operating systems.
Basic knowledge and practical experience of computer networks and network configuration, including IPv4 addressing.
Holds a current, valid UK or EU driving licence.

The Attributes you’ll need include:

Ability to work effectively within a team.
Ability to use their own initiative.
Organisational and prioritising skills are essential
Customer care skills

It is Desirable if you have:

Educated to GCSE level, with a minimum of five GCSEs, including English and Mathematics, or equivalent qualifications.
Minimum of one year’s relevant IT experience
Practical experience of store operations and procedures.
Experience with EPoS systems.
Working Knowledge of the EDGEPoS system
Experience of working with Media screens/Digital signage
Practical skills in installing network Infrastructure
Experience of working with Power tools

Are we right for you?

As part of this role, it will be important that you feel aligned with the values that we live and work by.

Ambition

We always strive to be better. We seek new challenges and look for ways to do things better.

Customer First

We provide exceptional service. We put…