Deputy Manager - Whitewell Rd

Deputy Manager - Whitewell Rd, Newtownabbey Job Reference: Whitewell - WWELL/26/09/22 Salary: £14.82 per hour Contract Type:
Permanent Contract

Hours:

40 Closing Date: 20 Oct 2026

Career development Enhanced public holiday rates Accredited training & support 28 days annual leave Pension benefits Responsible for:

Deputy /Trainee Managers, Assistant Managers, Team Leaders, Sales Assistants and any other staff under your supervision. Responsible to:
Operations Manager, Area Manager & On-Call Manager Main purpose of job:

To assist and support your Manager to deliver, promote and implement behaviours and actions to provide excellent customer service. Assist in implementing all necessary processes and procedures to achieve high performance standards in your Store. To assist in implementing all necessary processes and procedures to maximise both staff and store performance to increase the profitability of your Store. Ensure full use of all resources to maximise the effectiveness and efficiency of your Store.

To assist in managing Store staff and ensure their adherence of all Company Policies & Procedures. To assist in planning, reviewing and implementing both short and long-term strategies to further develop the growth and progression of your Store and Wine Flair (Belfast) Ltd. Tasks/duties involved:
As a Deputy Manager your primary role will be to support and assist your Manager to implement, achieve and maintain all of the duties and responsibilities below and in a managers absence to assume total responsibility for the Store and Staff. Store Performance To consistently review your Store performance to ensure that all Company Policies & Procedures are being implemented effectively and efficiently to achieve the Store Objectives and Targets.

To set and review in conjunction with your Area Manager Store Targets in relation to Wastage and Damages and implement a plan for continuous reduction of these Targets. To review Budgetary Targets as agreed with your Area Manager and ensure your Store operates within these targets to achieve expected profitability and productivity objectives. Maximise your resources and minimise your overheads and costs.

To react to Store performance issues and concerns, escalating to Area Manager with a plan of action and suggestions to resolve matter. To react to local trading conditions, exercise judgement and take initiative to resolve in conjunction with your Area Manager. To trade to agreed Store opening hours, controlling the appropriate levels and calibre of employees to ensure you have the correct people and skills required.

Rotas should be continually reviewed to ensure sales patterns and trends are adequately resourced. To enforce and monitor Store Standards (housekeeping, hygiene and other practices) and ensuring Store Cleaning Rotas and duties are scheduled and completed. Ensure communications with all the members of your Store Management Team, scheduling required meetings to ensure effective flow of instructions, direction and information and utilising resources and skills.

Schedule regular quarterly Store Meeting with Area Manager and management team to discuss performance, issues, concerns and agreed a plan of action to resolve matters. Ensure all Plans of Action are implemented, monitored and reviewed escalating any matters to your Area Manager. To always conduct yourself professionally and understand that you are an ambassador for Wine Flair when meeting and liaising with Suppliers.

Manage, operate and staff your Store within the Operational Budgeted Hours set for the Store, to minimise overheads and costs and using your experience and knowledge of your Store to achieve Targets and Profit Margins. Customer Service Monitor and review Customer Service…