Facilities Helpdesk Co-Ordinator

An established family-run business with over four decades of industry experience is seeking a motivated Facilities Helpdesk Co-Ordinator to join their expanding Facilities Management division. This is an exciting opportunity to play a vital role in delivering high-quality maintenance services across Northern Ireland, Ireland, and the wider UK.

• Salary £28,000-£32,000, DOE
• Opportunities for professional development within a growing family business
• Supportive team environment with a focus on collaboration and expertise

About your next employer:
This company specialises in providing innovative smoke ventilation solutions and comprehensive facilities management services. As a leading specialist in their sector, they serve a diverse range of clients, managing their systems from design and installation to ongoing maintenance and compliance, with a dedicated team committed to quality and safety.

About you:

• Minimum of three years' experience in helpdesk, scheduling, or coordination within Facilities Management or a similar environment
• Strong organisational and multitasking skills with superb attention to detail
• Excellent communication skills, both written and verbal
• Adept at using Microsoft Office, especially Excel; familiarity with CAFM/CMMS systems is advantageous
• Proactive problem solver with the ability to manage competing priorities effectively

What you'll do:

• Oversee the daily operation of the helpdesk, ensuring all maintenance requests are logged, tracked, and completed efficiently
• Coordinate engineers' schedules, optimising resource allocation based on priority, location, and skill set
• Support the planning and scheduling of Planned Preventative Maintenance visits, ensuring compliance and timely execution
• Review job reports, prepare quotations for additional work, and follow up with clients to secure approval
• Generate reports on job performance, SLA adherence, and backlog to support operational decision-making

VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy.