Customer Service Specialist - N'Ards Natwest

Customer Service Specialist - N'Ards Natwest

TP Newtownards, Northern Ireland, United Kingdom

Looking for a permanent, rewarding role in Newtownards that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast‑paced customer service team.

• £26,200 annual salary
• Only 2 days in the office per week after successful completion of grad bay training, saving commuting costs
• Reduced daily expenses – less spent on travel, lunches and workwear
• Ideal for maintaining a work‑life balance while still being part of a team
• £25 travel subsidy during training to help with travel costs
• Start date:
  
  November 2025
• Location:
  
  Nat West, Newtownards
• Shifts:
  
  Full time – 40 hrs per week, 07:00‑23:00 hours, flexible
• Probity requirements:
  Credit, Criminal, Sanctions and Fraud checks; must evidence 2 years employment history and 5 years address history

• Perks at Work – Savings discounts, free online classes
• Help@Hand – Savings discounts, podcast, wellbeing resources, webinars; access to GP’s, mental health support, financial advice, legal advice
• Critical illness cover – up to £10,000
• Cycle to work scheme
• Eye care support voucher
• Holiday purchase scheme
• Length of service awards
• Workplace pension
• Monthly Inspire Awards – for the best of the best
• Refer‑a‑Friend earns up to £1,200 for you
• Monthly wellbeing webinars
• Dedicated employee experience progress – support throughout your journey

You will provide proactive and reactive service to ensure customers meet all of their financial arrangements in line with their own financial goals, using the tools and training provided by the company.

• Deliver outstanding customer service and support the organisation to achieve its goals
• Educate customers on various banking options and support them in choosing services that best fit their personal needs
• Accurately and compliantly complete processes and procedures, providing a seamless and positive customer experience
• Take correct actions to deliver good outcomes for any customer need, regularly reviewing and mitigating gaps to ensure good customer outcomes

Conduct financial reviews with customers, provide accurate information to enable informed decisions, manage your diary, and balance proactive conversations with planned customer meetings.

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues to support customers and keep awareness of wider business aims
• Resolving complaints and errors quickly, restoring the customer relationship
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met

• Excellent communication skills, both verbal and written
• Background of working within a regulatory environment
• Good technology skills with Microsoft Office
• Customer‑focused attitude
• Experience working in a customer service environment and managing relationships with customers
• Excellent organisational and time‑management skills to meet performance measures and customer needs

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.

Only candidates who meet specific language proficiency scores will be able to proceed on this campaign. Where you pass the assessment but do not meet the above requirements, we will endeavour to find other suitable roles; however, this may not be possible, and we reserve the right to reject your application.