Service Advisor; Maternity Cover

Newtownards, Northern Ireland, United Kingdom

About us
:
We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Charles Hurst Newtownards Renault

Contract Type:
Permanent, 12 Month FTC (Maternity Cover)

Salary: OTE up to £35,000. Basic Salary £29,000 per annum

Working Hours:
Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis

We’re on the lookout for a reliable and motivated person to join the team on a temporary maternity cover basis. It’s a great chance to step into an already established role and pick up some solid experience along the way.

At Charles Hurst Newtownards, you’ll be part of a supportive, down-to-earth team where everyone pulls together and your effort doesn’t go unnoticed. You’ll have the opportunity to build your skills, take ownership of your role, and help us continue delivering a high level of service to our customers.

As a Service Advisor, you will benefit from continuous training opportunities through our in‑house brand development. This is a truly exciting opportunity with potential for progression opportunities!

• Booking MOTs, services and other repair work for our customers
• Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• Managing a high‑volume of customers daily as well as telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• Maintaining accurate customer records, and updating the systems when any bookings have been made

Whether you’re getting back into work, looking to gain more experience, or just fancy a new challenge, this is a really good opportunity to get stuck in with a well‑run team.

We’re looking for someone who’s organised, flexible, and ready to hit the ground running. In return, you’ll get a warm welcome, full support from the team, and a competitive bonus scheme.

If this sounds like something you’d be interested in, we’d love to hear from you—apply today.

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during life's most challenging moments

• MyView Pay Now – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.