Merkur Slots; OASIS; Team Member

Location:

Newtownards

Hourly rate: £10.94 - £12.80 per hour*

Hours per week: 37 per week, including weekends and public holidays. Working hours are between 8.30am and midnight on a rota basis. Full flexibility is required.

At Oasis Retail Services/MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!

Oasis is an established, major gaming operator in Northern Ireland, operating Adult Gaming Centres and a Family Entertainment Centre and became part of the UK MERKUR Family in late 2025. Oasis continues to go from strength to strength.

• Minimum of 1 years’ customer service experience
• Minimum of 1 years’ cash handling experience
• Excellent customer service skills
• Proficient with Microsoft computer systems such as outlook, word, excel
• Confident in your ability to move and lift machines

• Previous industry experience or knowledge
• GCSE or equivalent in Maths and English

• 28 days holiday (including Bank Holidays)
• Contributory Pension Scheme
• Excellent Career Progression Opportunities
• Training and Development

• Working closely with the Venue Manager and Supervisors
• In this customer service role, you will ensure high levels of housekeeping and presentation throughout the whole location at all times.
• Ensure high standards of service and hospitality are always delivered to all customers.
• Maintaining high levels of presentation in all areas of work.
• Ensuring Company policies and procedures are adhered to.
• Be aware of the security of Company property, reporting anything suspicious immediately.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Communicate with customers and other staff effectively.
• Report any machine faults and errors immediately.
• Any other duties as required.
• Generally working within your allocated branch, although there may be requirements to cover in other Oasis Branches.

* Hourly rate is dependent on age requirements

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.

We are always looking for people to join our friendly venue teams. Please take a look at our vacancies and apply for any that are of interest. Your application progress will be tracked here, along with new vacancies that are added every day. We look forward to reviewing your application