Technical Services Engineer

Regional Technical Services Engineer – EMS, South‑Central UK

Join to apply for the Regional Technical Services Engineer, EMS, south-central UK role at Kidde Global Solutions
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At Kidde Global Solutions, you’ll be part of a global technology leader in fire and life safety solutions. Our mission is to protect people and property worldwide. As a leading fire safety brand, we offer dynamic opportunities for growth.

Location: South‑central part of England (Oxford to Windsor area); other reasonable locations considered.

It is a field‑based role with travel to customer sites.

Key Tasks and Responsibilities:

• Attend sites where EMS products are installed to provide technical assistance to installer/maintaining companies.
• Complete site visit reports in accordance with company requirements.
• Respond to and follow up technical enquiries as necessary.
• Supply technical support regionally and outside of the local area where required.
• Undertake customer trainings on EMS products when suitably trained.
• Carry out radio site surveys as part of company sales requirements.
• Maintain and develop existing customer relationships, aligning with company objectives.
• Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
• Attend technical conference calls to discuss any sites regionally that require technical assistance.
• Ensure that all efforts are undertaken to meet company targets and timescales.
• Attend and present at customer and internal meetings in accordance with regional and company objectives.
• Adhere to company health and safety policy and other requirements relating to care of equipment.
• Any additional training requirements to be highlighted to Technical Services Manager for action, if deemed necessary.

Key Requirements:

• Minimum 3 years of relevant experience in the Fire & Security industry.
• Good understanding of fire and security industry codes of practice.
• Good general knowledge of EMS products and services an advantage.
• Appropriate computer skills in MS Office, internet and email.
• Native/fluent English.
• Full driving licence.
• Excellent communication skills and telephone manner.
• Ability to work well with others to achieve objectives.
• Ability to present oneself and company products professionally.
• Credible and comfortable in dealing with tense situations.
• Good organisational skills.
• Provide feedback on new and existing product functionality/operation.

What do we offer?

• A varied position at an international, dynamic, growing and healthy organization.
• A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.
• Full‑time contract.
• A competitive salary, company car, laptop, cell phone.
• Toolkits supplied by EMS.

World Leaders in Fire and Life Safety – Kidde Global Solutions is a world leader in fire & life safety solutions tailored for complex commercial facilities to homes. Through iconic, industry‑defining brands, we provide residential and commercial customers with advanced solutions and services to protect people and property worldwide.