Field Service Engineer - Scotland; INTERNAL

Job Title:
Field Service Engineer

Location:
Scotland

As a Field Service Engineer, you’ll be responsible for providing expert technical support and maintenance for Alexander Dennis products across Scotland. You’ll diagnose and repair faults on a wide range of mechanical, electrical, and hybrid/EV systems, ensuring vehicles are attended to promptly and efficiently. You’ll work closely with customers to provide technical advice and ensure high levels of satisfaction. Your day‑to‑day tasks will include fault diagnosis, preventative and reactive maintenance, warranty claim support, and ensuring your service vehicle is fully equipped.

You’ll also engage in regular training to maintain product expertise and stay up‑to‑date with all product developments.

We’re looking for a time‑served PCV/LGV technician with strong diagnostic skills across mechanical, electrical, and hybrid/EV systems. You’ll be self‑motivated, adaptable, and professional, with the ability to work independently and lead a team. A full UK driving licence and experience in commercial vehicle maintenance are essential.

• High voltage diagnostic experience (EV products)
• HVAC and hybrid HV diagnostic experience
• EV driveline (Voith) and EV battery (ICPT 600V) diagnostic experience
• Experience in upselling retail work and supporting customer requirements

• Impact:
  Be part of something that’s changing cities, improving air quality, helping public transport evolve.
• Development & Growth:
  Training programmes, mentorship, opportunities to take on new roles, broaden skills.
• Culture & Belonging:
  An inclusive environment; your voice matters; we treat people fairly.
• Perks & Benefits:
  Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

• Safety:
  The health and wellbeing of our team members, and the safety of our products, are our top priority.
• Quality:
  We strive for excellence in our products, services, and all that we do.
• Integrity:
  We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.
• Accountability:
  We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.
• Teamwork:
  We work with our team members, our supplier partners, and our customers to pursue mutual benefits.
• Sustainability:
  We seek long‑term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.