Trainee Parts Advisor

Mervyn Stewart are a thriving and exciting company with a track record of success and growth. We are constantly growing our business and have exciting opportunities for a Trainee Parts Advisors to join our After Sales Team in Mervyn Stewart, positions available in Belfast and Conlig showrooms.

We are looking for a motivated and organised Trainee. This is an entry level position designed for someone looking to build a long‑term career in the automotive industry. Full training will be provided. You will support the day‑to‑day operation of the Parts Department learning how to identity, order, receive and supply vehicle parts while delivering excellent customer service to both internal and external customers.

In every aspect of our retailing, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible After Sales experience.

Communication is key within our dealership, not only to ensure a 5‑star customer experience but to build solid working relationships with suppliers, customers, and colleagues.

Key Responsibilities you will learn or develop:

• Handle customer enquiries in various forms in a polite and professional manner providing service to the highest standard that customers can trust
• Learn to identify parts using electronic catalogues
• Assist technicians and service advisors by supplying correct parts in a timely manner
• Assist with ordering, booking in and issuing parts
• Support stock control activities including stock checks, stock rotation and housekeeping
• Build positive working relationships with colleagues and customers
• Develop product knowledge across vehicles, parts and accessories
• Learn department processes, procedures and compliance standards
• Accurately update parts records on the DMS
• Complete manufacturer and in‑house training as required
• Maintain a clean and safe organised parts department, following H&S guidelines
• Adhere to company and manufacturer standards

• Clear development path to Parts Advisor, Senior Parts Advisor and beyond for the right individual
• Competitive trainee salary based on age and experience
• Company pension scheme (age dependent)
• Company uniform/PPE where applicable
• Permanent, full time work 40 hrs week (plus a Sat rota)
• 30 days holiday inc. statutory (increasing with service)
• Health, wellbeing and discount shopping membership availability
• Manufacturer training and development opportunities
• Employee discounts
• Long service recognition
• Staff celebration events
• Company awards
• Company culture of recognition and inclusion
• Friendly and supportive team environment with training and support to develop

Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.

Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.

• Strong interest in the motor industry
• Ability and willingness to learn and take instruction
• Good attention to detail
• Reliable, punctual and well organised
• Good communication and customer service skills
• IT Skills
• Minimum of 5 GCSEs (including Maths, ITC and English preferably)

• Minimum of 5 GCSEs grade C or above including Maths, ITC and English preferable
• Previous customer service or retail experience
  
  Interest in vehicles or mechanical knowledge
• Own transport to work

Customer Service, Data Entry and Basic Computer Skills, Telephone handling, Communication, Teamwork, Employee Relations, Administrative skills, Organisational skills

Welcome to Mervyn Stewart, one of Northern Ireland's long established family run car dealerships. At our award‑winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of…