Care Co-ordinator

Care Co-ordinator – Homecare (Liverpool)

Shape care in Liverpool that lets our teams be day-makers, smile-givers and life-changers in people’s homes

Salary: £27,849 + on-call payments
Working hours: 37.5 hours per week and includes every other weekend
Contract: Full-time, permanent
Location: Wavertree (office-based with travel as required)
Requirement: Driver with access to a vehicle

Be Caring is the UK’s largest employee-owned social care provider. In Liverpool, our homecare teams support people to live safely, independently and with dignity in their own homes – and great coordination is at the heart of making that work. This is a fantastic opportunity for a highly motivated, organised and values-driven individual to join our Liverpool homecare service and make a real impact on the quality and reliability of support people receive in their own homes, and the day-to-day experience of the Care Workers delivering that support.

We’re looking for someone who enjoys problem-solving, planning and working with people, and who wants their role to directly support our values:
Be Safe, Be Kind and Be the Best You Can Be. Applicants must have the Right to Work in the UK – we are unable to provide sponsorship.

This role is about making sure people receive the right care, at the right time, from the right colleagues – through excellent planning, calm problem-solving and clear communication. As a Care Co-ordinator (Liverpool Homecare), you’ll be at the centre of how support is organised.

You’ll help ensure that:

• Care Workers have clear, stable rotas and realistic travel expectations
• Care teams can respond safely and quickly when care needs change

Day to day, you’ll balance people, priorities and planning – using information from our systems, colleagues and commissioners to make good decisions, prevent problems and keep everyone informed.

Planning, Scheduling & Continuity

• Coordinate and schedule homecare visits, making sure support is in place at the right times and in line with each person’s care plan.
• Build consistent rotas and runs so people see familiar faces and Care Workers have stable and consistent care hours.
• Plan ahead for holidays, sickness and changes in need, and respond quickly and safely to ensure care is always delivered.

Working with Care Workers, Community Coaches & Trainers

• Work closely with Community Coaches and Trainers to schedule induction, training, shadowing and debriefs – arranging cover or adjusting rotas so learning can happen without impacting care delivery.
• Support Care Workers with clear information, realistic expectations and timely updates, so they can focus on delivering great care.

Communication & Responsiveness

• Communicate clearly and respectfully with the people we support, their families and professionals when schedules need to change (including delays or unavoidable changes).
• Handle sensitive conversations well, helping to maintain trust and provide reassurance.
• Respond promptly to concerns or complaints, intervening early and keeping colleagues informed so we work as one team around each person.

Data Quality & Service Assurance

• Maintain accurate records for call schedules, availability, absences and contact logs on our systems.
• Use information and data to spot patterns and support practical improvements in how the service runs.

You’re organised, calm under pressure and great with people. You’re just as comfortable on the phone to a family member as you are reshaping a rota.

You will likely have:

• Experience of coordinating and scheduling (homecare or another fast-paced service environment is ideal).
• Proven ability to prioritise work, stay focused under pressure and manage competing demands.
• Strong verbal and written communication skills, with the confidence to support colleagues, speak to families and liaise with professionals.
• A practical, solutions-focused mindset – you spot problems early and help put improvements in place that stick.
• Good IT skills and confident using systems and data to plan work and assure quality.
• Driving licence and access to a car preferred, with good knowledge of Liverpool and surrounding areas.

Most importantly, you’ll share our…