Product Specialist

Overview

Product Specialist - AI Training & Coaching is a 6-month contract position (with the potential to go permanent) for a tech-savvy sales enthusiast who loves customer success, learning & development, and SaaS. The role sits between Sales and Product, delivering demos, resolving technical queries, and ensuring customers unlock the full value of the product.

My client is a trailblazer in the AI coaching and training sector, leading the market with cutting-edge solutions that transform how businesses learn, grow, and perform. They are scaling in a booming sector and are developing a new breed of Product Specialists who blend technical expertise with commercial drive. This role requires first-line technical support experience, ideally within the LMS SaaS or Fintech sectors.

• Deliver tailored, high-impact product demonstrations that win hearts and deals.
• Provide first-line technical support, resolving issues and guiding clients with confidence.
• Collaborate cross-functionally with Sales, Product, and Implementation teams.
• Champion customer success through on-boarding, training, and strategic guidance.
• Act as a product evangelist (internally and externally), driving awareness and adoption.
• Gather customer insights to inform product development and continuous improvement.

• Proven experience in technical pre-sales, sales engineering, or customer success.
• Strong communication skills with the ability to simplify complex tech for non-technical audiences.
• Familiarity with web-based technologies and SaaS platforms.
• A proactive, customer-first mindset with excellent problem-solving skills.
• Experience in LMS or Fintech environments is essential.
• Passion for learning, development, and delivering exceptional service.
• A desire to grow and develop professionally.

My client is committed to creating an inclusive, equitable, and diverse workplace. Their EDI policy ensures every team member feels valued, respected, and empowered to thrive.

• Be part of a fast-growing company at the forefront of AI innovation.
• Work remotely with flexibility and autonomy.
• Make a real impact on customer success and product evolution.
• Grow your career in a supportive, forward-thinking environment.
• Gain valuable experience in a high-growth sector during a dynamic 6-month engagement, with the opportunity to go permanent.

• Seniority level:
  Associate
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries:
  Technical and Vocational Training