Customer Success Manager

Customer Success Manager

Company

Description:

High-growth developer tools platform

As a Customer Success Manager focusing on the finance sector, you will own the technical relationship with strategic enterprise accounts. You will drive product adoption among software engineering teams, translate customer insights into product feedback, and ensure long-term value through success planning and business reviews to maximize retention and expansion.

Location: Cambridge, UK

• Work directly with elite software engineering teams at major global financial institutions to solve complex technical challenges.
• Join a well-funded startup backed by top-tier VCs that is defining a new category in software reliability.
• Enjoy a high-impact role where your technical insights directly shape the product roadmap and long-term company strategy.

• Establish long-lasting technical relationships within major enterprise accounts to drive high customer satisfaction and retention.
• Create comprehensive success plans including onboarding, training, and routine business reviews to demonstrate tangible ROI.
• Partner with Sales and Engineering teams to provide actionable product feedback and identify new account opportunities.

• Proven project management experience in the technology industry with a strong background in customer-facing roles.
• Ability to engage deeply with technical products and influence software engineers as the primary end-user base.
• Results-oriented mindset with the resilience to navigate complex enterprise environments and manage multiple stakeholders.