ServiceNow Architect

## Service Now Architect Apply locations:
City West Office time type:
Full time posted on:
Posted 22 Days Agojob requisition :
JR-## Service Now Architect
** Permanent Full Time Role
**** Can be based in either Ireland or UK**##

Key Responsibilities:

* Define and maintain the overall architecture of the Service Now platform.
* Lead the design and implementation of core ITSM modules (Incident, Problem, Change, Request, CMDB).
* Architect and oversee the development of a comprehensive reporting and analytics framework using Performance Analytics, Reporting, and Dashboards.
* Collaborate with stakeholders to gather requirements and translate them into scalable solutions.
* Ensure platform governance, security, and performance best practices are followed.
* Design and oversee integrations with third-party systems (e.g., monitoring tools, HR, finance).
* Develop a roadmap for future module adoption (ITOM, ITBM, HRSD, CSM, etc.).
* Provide technical leadership and mentorship to Service Now developers and administrators.
* Conduct architectural reviews and ensure alignment with enterprise IT strategy.
* Stay current with Service Now releases and recommend adoption strategies.## ## Required

Skills & Experience:

* Proven experience as a Service Now Architect in enterprise environments.
* Deep understanding of Service Now platform capabilities and limitations.
* Strong experience with ITSM processes and Service Now modules.
* Expertise in Service Now reporting tools including Performance Analytics, Scheduled Reports, and Dashboards:
* Experience with scripting (JavaScript, Glide), Flow Designer, and Integration Hub.
* Familiarity with Service Now data models, CMDB design, and service mapping.
* Excellent communication and stakeholder management skills.
* Service Now Certified System Administrator and Certified Application Developer (preferred).
- Service Now Certified Technical Architect (highly desirable).
** Uniphar – Who we are
** With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and Med Tech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialized services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams.  

Uniphar is organised into three key divisions:
Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.
** Supply Chain & Retail
** Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.
** Pharma – On Demand
** The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company’s main divisions encompass everything from International Sales through Sales to NGO’s and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties**.
** to find out more:
About Us - Who we are | Uniphar
** Culture at Uniphar
** Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working.  Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right…