Digital Systems Engineer

ABOUT

THE ROLE The Digital Systems Engineer is a senior technical role within the Digital Systems function, acting as a primary 3rd line escalation point for the Solutions Desk and a key contributor to the continuous improvement, resilience, and security of the Eakins digital systems. The role focuses on resolving complex incidents, improving service reliability, and ensuring that security, compliance, and operational excellence are embedded into all systems and processes.

The Digital Systems Engineer works across on-premise, cloud, and hybrid environments, supporting over 900 users across multiple UK and international locations. In addition to operational support, the role plays an active part in service optimisation, automation, standardisation, and technical delivery of Digital Systems initiatives, working closely with the Head of Digital Systems to align systems with business and regulatory requirements.

KEY RESPONSIBILITIES Solutions Desk Escalation & Operational Excellence Act as a 3rd line escalation point for complex and high impact incidents raised by the Solutions Desk Lead root cause analysis and permanent resolution of recurring or systemic issues Provide technical guidance and mentoring to 1st and 2nd line teams to improve first time fix rates and service maturity Provide 1st/2nd line cover when required (e.g. leave cover, major incidents, project transitions) Digital Systems & Infrastructure Management Administer, maintain, and optimise digital systems across on-premise and cloud environments Support and improve Microsoft Azure & 365 services including Entra , Intune, Exchange, Teams, SharePoint, and security/compliance tooling Manage patching, configuration, and lifecycle activities to ensure availability, performance, and compliance Maintain accurate technical documentation and system configuration records Security by Design Ensure security is embedded into all systems, changes, and improvement initiatives Monitor, investigate, and respond to alerts from infrastructure and security monitoring platforms Identify vulnerabilities, reduce attack surface, and escalate risks appropriately to Head of Digital Systems Keep up to date with emerging security threats and best practices relevant to healthcare and regulated environments Continuous Improvement & Change Proactively identify opportunities to improve system stability, performance, automation, and user experience Support the planning and delivery of infrastructure, security, and digital transformation initiatives Contribute to standardisation, service improvement plans, and technical roadmaps aligned to Digital Systems strategy Support the rollout of new systems and upgrades with a focus on operational readiness and security Support & Collaboration Provide on-site and remote support for servers, networking equipment, end user devices, and peripherals Support current and future business applications, including ERP systems Deliver knowledge sharing and training to IT colleagues and business users where appropriate Other To adhere to the companys Equal Opportunities policy and Dignity at work policy in all activities and to actively promote equality of opportunity wherever possible To be responsible for your own health and safety and that of your colleagues, in accordance with the companys Health and Safety policy To adhere to the companys Quality policy and Environmental policy To undertake other duties as may be reasonably required WHAT WERE LOOKING FOR Essential Industry recognised infrastructure or networking qualification (e.g. Microsoft, Cisco, equivalent) Minimum 5 years experience in a 3rd line support or senior systems role Strong experience with Windows Server (2016+), Azure (cloud & local), and VMware environments Strong networking knowledge including TCP/IP, VPNs, and modern network architectures Advanced administration of Microsoft Azure, 365 and hybrid identity environments

Experience with security and infrastructure monitoring platforms and alert response Proven ability to troubleshoot complex infrastructure, identity, and application issues Strong documentation, communication, and stakeholder engagement skills…