Digital Systems Engineer

At Eakin Healthcare, care is at the heart of everything we do.

We are a family-owned global medical device company driven by a simple vision:
Where Care Leads, Hope Follows. For more than 50 years, we've been developing innovative healthcare solutions that make a meaningful difference to the lives of patients around the world.

Today, our team of over 700 colleagues operates across three UK manufacturing sites, 12 international sales and distribution centres, and exports to more than 60 countries worldwide. From market-leading Ostomy and Respiratory therapies to our trusted Respond home delivery service, we're committed to improving lives through innovation, quality and exceptional care.

We don't just care for the people who use our products and services, we care for our colleagues too. That's why we're proud to be recognised as Great Place to Work®, creating an environment where people can thrive, grow and make a real impact.

If you're looking for a career with purpose, where your work matters and your contribution is valued, we'd love to hear from you.

We’re good at what we do – come and join us and you can benefit from:

• Blended Working
• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

Role

Title:

Digital Systems Engineer

Job Grade: TBC

Location:

Comber

Budget Responsibility:
None

Reports to:

Head of Digital Systems

Travel:
Group sites as required

Direct Reports:
None

Shift Work:
No formal shift pattern

On Call Provision:
No formal provision specified

To provide senior technical expertise across Eakin Healthcare's on-premise, cloud and hybrid digital systems, acting as the primary third-line escalation point for complex incidents. The role improves system resilience, security, performance and user experience through effective incident resolution, robust administration, automation, standardisation and the secure delivery of change. Working closely with the Head of Digital Systems and wider Digital Systems team, the role ensures technology services remain reliable, well controlled and aligned with business and regulatory requirements.

• Act as the primary third-line escalation point for complex and high-impact incidents, providing first- and second-line cover when required.
• Complex incidents are prioritised and resolved effectively; service disruption and escalation backlogs are minimised.
• Lead root cause analysis and deliver permanent resolutions for recurring or systemic issues.
• Root causes and corrective actions are documented; repeat incidents reduce and agreed actions are closed.
• Provide technical guidance, mentoring and knowledge sharing to Solutions Desk colleagues and business users.
• Improved team capability, first-time fix performance and consistent knowledge transfer.

• Administer, maintain and optimise on-premise, cloud and hybrid systems, including Windows Server, Azure, Microsoft 365 and VMware environments.
• Services achieve agreed availability, performance and reliability expectations.
• Manage patching, configuration and lifecycle activity across infrastructure and digital systems.
• Patching and lifecycle actions are completed to plan, with risks and exceptions actively managed.
• Maintain accurate technical documentation, configuration records and operational procedures.
• Documentation is current, accessible and supports resilient, compliant service delivery.

• Embed security and compliance requirements into systems, changes and improvement initiatives.
• Changes are implemented with appropriate security controls and without avoidable control gaps.
• Monitor, investigate and respond to infrastructure and security alerts; identify vulnerabilities and escalation material risks.
• Alerts are handled promptly, vulnerabilities are reduced and significant risks are clearly escalated.

• Identify and implement opportunities to improve system stability, automation, standardisation, performance and user experience.
• Measurable service improvements are delivered and manual effort or recurring failure is reduced.
• Support the planning and delivery of infrastructure, security, upgrade and digital transformation initiatives.
• Technical deliverables are completed safely, on time and with operational readiness…