Digital Systems Analyst

At Eakin Healthcare, care is at the heart of everything we do.

We are a family-owned global medical device company driven by a simple vision:
Where Care Leads, Hope Follows. For more than 50 years, we've been developing innovative healthcare solutions that make a meaningful difference to the lives of patients around the world.

Today, our team of over 700 colleagues operates across three UK manufacturing sites, 12 international sales and distribution centres, and exports to more than 60 countries worldwide. From market-leading Ostomy and Respiratory therapies to our trusted Respond home delivery service, we're committed to improving lives through innovation, quality and exceptional care.

We don't just care for the people who use our products and services, we care for our colleagues too. That's why we're proud to be recognised as a Great Place to Work®, creating an environment where people can thrive, grow and make a real impact.

If you're looking for a career with purpose, where your work matters and your contribution is valued, we'd love to hear from you.

We’re good at what we do – come and join us and you can benefit from:

• Blended Working
• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

Job Title:

Digital Systems Analyst

Reporting to:
Digital Systems Operations Manager

Hours per week: 38.5

Shift Work:
No

Travel:
Travel to other Group sites as required

Direct Reports:
None

The Digital Systems Analyst is part of the wider Digital Solutions Team, working across multiple sites and countries to deliver a reliable and responsive IT service to the Group.

The role supports the effective operation, stability and continuous improvement of the Group’s digital systems and end-user technologies. It combines high-quality user support with proactive systems management, documentation and continuous improvement activity.

Based at our manufacturing facility in Comber and reporting to the Digital Systems Operations Manager, the role provides deskside, remote and back-office support through the Solutions Desk ticketing system to more than 850 users across UK and international sites and remote locations.

• Manage and deliver assigned continuous improvement initiatives across the Group.
• Categorise and resolve incidents reported to the Solutions Desk as efficiently as possible.
• Provide deskside first-line and remote second-line support, escalating tickets to third-line teams or third parties when required.
• Monitor assigned incidents and requests through to resolution, ensuring root causes are understood and documented.
• Diagnose and resolve hardware, software, connectivity and network issues, including VPN, LAN and Wi-Fi.
• Support Windows and macOS operating systems, Microsoft 365 applications and enterprise IT tools.
• Provide training to team members and end users on standard Group systems.
• Share knowledge across the team and maintain support articles for internal and end-user use.
• Support mobile device management and corporate applications.

• Maintain and support laptops, desktops, tablets, printers, peripherals and other IT hardware.
• Assist with the deployment, configuration and maintenance of servers, switches, wireless access points and storage systems.
• Work closely with the Solutions Desk Team to ensure consistent service delivery.
• Monitor IT systems and service alerts, escalating critical issues as required.
• Maintain accurate inventory, asset and configuration documentation.

• Provide user…