Desk Subsidence Engineer

Desk Based Subsidence Engineer

Department: Client Management

Employment Type: Permanent - Full Time

Location: Home United Kingdom

Reporting To: Patrick Clark

Home-Based | Full-Time

Are you ready to take ownership of a varied and impactful caseload, helping homeowners and businesses navigate the challenges of subsidence‑related insurance claims? Join our expert team and play a key role in delivering fair, efficient, and technically robust claim outcomes.

As a Subsidence Claims Specialist
, you’ll manage your own portfolio of domestic and commercial claims from first notification through to settlement. Working from a fully supported home‑based environment, you’ll act as a trusted advisor, coordinating investigations, solutions, and communication between all key stakeholders.

Every day offers something different: one moment you're analysing an arboricultural report, the next you’re liaising with surveyors or approving a repair schedule. You’ll use your technical knowledge, problem‑solving skills, and customer‑focused mindset to drive claims to the right outcome.

• Manage a portfolio of domestic and commercial subsidence claims, ensuring work is completed within agreed SLAs.
• Make informed decisions to settle or decline claims within your delegated authority limits.
• Produce, update, and quality‑check building repair schedules using our in‑house Schedule of Rates.

• Act as the main point of contact for policyholders, insurers, surveyors, local authorities, and third‑party specialists.
• Maintain clear, professional, and fair communication—promoting our commitment to treating customers fairly at all times.
• Build strong working relationships with suppliers such as arboriculture consultants, site investigation teams, and drainage contractors.

• Oversee the appointment and performance of third‑party suppliers, ensuring their work supports accurate diagnosis and efficient settlement.
• Review surveyor and audit reports to validate findings and support the claim strategy.