Chief & Marketing Officer

At Krispy Kreme, it’s not just a job it’s being part of a team that spreads joy every day!

• Free doughnut & hot drinks every shift
• Generous team discounts across all our products
• Training & development to help you grow your career with us
• Recognition & celebrations for great work and special moments
• Competitive pay and opportunities for progression
• Pension scheme and life assurance (eligibility applies)
• A fun, friendly environment where teamwork makes the magic happen
• Exclusive savings through our Treat Box discount platform
• Support Office roles eligible for Private Healthcare
• Free access to our Wellbeing & Belonging service

Shape the future growth of one of the world's most loved brands.

We are looking for an exceptional Chief Growth & Marketing Officer to join our Executive Leadership Team and lead the next phase of our growth journey across the UK & Ireland.

• Developing and executing a multi-year growth strategy
• Leading customer acquisition, retention and loyalty performance
• Identifying new growth opportunities, customer segments and revenue streams
• Partnering across Retail, Sales, Supply Chain and Finance to drive business performance

• Leading the evolution of the Krispy Kreme brand across every customer touchpoint
• Delivering impactful campaigns, activations and product launches
• Creating meaningful cultural relevance while driving commercial results

• Building an exciting pipeline of products, propositions and customer experiences
• Identifying emerging consumer trends and future growth opportunities
• Ensuring innovation delivers both customer excitement and commercial return

• Driving growth across retail, grocery, e-commerce, delivery and gifting channels
• Leading pricing, promotions, range optimisation and commercial marketing strategy
• Ensuring decisions are informed by customer, category and market insight

• Owning the customer lifecycle from acquisition through advocacy
• Leading the continued development of loyalty, CRM and digital engagement
• Driving customer lifetime value through data‑led decision making

• Leading and developing high‑performing teams across Brand & Innovation, Commercial Marketing, and Customer & Loyalty
• Building a culture of accountability, creativity, collaboration and continuous improvement
• Developing future talent and organisational capability

• Significant senior leadership experience in growth, marketing, commercial or customer leadership roles
• A strong track record of driving profitable revenue growth
• Experience leading large, multi‑disciplinary teams
• Expertise in brand, customer, digital and commercial strategy
• Strong commercial acumen with the ability to link investment decisions to business outcomes
• Exceptional stakeholder management and influencing skills
• Experience operating at Executive or Board level
• A passion for innovation, customer experience and building high‑performing teams
• Ambition, energy and leadership capability to help shape the future of Krispy Kreme UK & Ireland

At Krispy Kreme, we are powered by our people, our customers and our iconic brand. This role offers the chance to influence ambitious growth plans and make a meaningful impact.