Ardbeg Operations Manager

Ardbeg House on the beautiful Scottish island of Islay is seeking an Operations Manager. This role will focus on upholding and elevating the brand's luxurious guest experience. It involves active operational participation, fostering a high-performance team culture, and driving brand engagement. The position requires a visible presence, supervising the team, and deputising for the General Manager to identify and implement service enhancements.

The role also contributes to a positive team environment and helps achieve revenue targets and manage costs.

• Passionately advocate and act as an ambassador for the Ardbeg brand.
• Oversee the check-in process including welcome, room/hotel show-round, and confirmation of guest requirements.
• Manage the check-out process to include billing and feedback.
• Actively assist and support other operational teams, stepping in where needed.
• Educate guests on what the House/local area has to offer and arrange any booking requests accordingly.
• Supervise meal service periods directly on the floorto ensure that quality of service delivery is at the expected level.
• Ensure tastings are carried out to the highest standard and that upsell opportunities are maximised.
• Take operational responsibility for F&B delivery during events, often being present on the floor.
• Assist the General Manager in carrying out training and coaching.
• Daily review of business with the General Manager and then directly allocate and support daily tasks between those on duty.
• Supervise team members on the floorin duties and performance.
• Ensure presentation standards are achieved for both FOH staff and public rooms.
• Update handover Diary with guest observations and feedback on shift.
• Ensures areas are carrying out regular stock counts of all consumables.
• Management and effective use the EPOS system.
• Ensure all Health & Safety policies and procedures for the Ardbeg Hotel are understood and adhered to.

Professional/Technical

Experience:

• Use of Property Management Systems beneficial.
• Embraces technology and uses it to maximise efficiency.
• Needs to be able to show situational management skills – ability to deal with High-Net-Worth Individuals through to MH VIPS often at the same time.
• Effective team management.
• Maintain a professional and customer-facing appearance.
• Ability to connect easily with people.
• Wants to be involved and engaged in seeing the business continue to go from strength to strength.
• Proactively offers solutions to challenges.

At Glenmorangie, we aspire to embrace the broadest view of diversity, equity, and inclusion to build teams that are reflective of our customers and consumers, and that celebrate and maximise the uniqueness of every employee.

To reflect the diverse needs of our workforce, we offer a range of life friendly, inclusive policies including flexible working arrangements and generous leave entitlements. We are committed to supporting the mental health of our workforce and providing a safe space to talk about our wellbeing. We also champion physical wellbeing, offering employees discounted gym memberships.

We are a Disability Committed Employer and offer a guaranteed interview to applicants who consider themselves to be disabled and who meet the minimum requirements for the job.