Regional Contractor Performance Lead

Job Title: Regional Contractor Performance Lead

Target

Start Date:

ASAP

Contract Type: Permanent, Full Time

Salary Range: Up to £60,000 dependent on experience

Location: Remote, with consistent travel across the North of England and Wales

Closing Date for applications: Tuesday 7th July

Regional Contractor Performance Lead: Are you a technically strong buildings professional with a passion for driving performance and delivering exceptional customer outcomes? Do you thrive in a role where you can influence, improve, and make a tangible impact across a network of contractors?

At Ageas, we’re looking for a Regional Contractor Performance Lead to play a pivotal role in shaping the performance of our in‑house Building Repair Network (BRN). This is an exciting opportunity to combine technical expertise, data‑driven decision making, and stakeholder engagement to ensure our customers receive outstanding repair experiences while maintaining strong control of indemnity spend.

Working within a high‑performing Home Claims team and reporting to the Building Repair Network Operations Manager, you’ll manage contractor performance, carry out audits, support claims teams, and contribute to strategic improvements across our repair network.

• Manage contractor performance through reviews, data, and clear targets
• Carry out file audits and site inspections to ensure quality and cost control
• Identify risks and report insights to support decision‑making
• Support repair strategy, including large loss and subsidence cases
• Build strong relationships and provide technical support across stakeholders

• Strong knowledge of construction, property damage, and repair methods
• Good understanding of insurance claims and policy principles
• Clear, confident communicator who avoids technical jargon
• Strong stakeholder management and influencing skills
• Analytical mindset with solid numerical ability

• Flexible working – Smart Working within the UK and flexibility within the working day
• Minimum 35 days holiday (incl. bank holidays), with option to buy and sell days
• Dental insurance, health cash plan, health screening, will writing, voluntary critical illness, mental health first aiders, and well‑being activities
• Pension with annual reviews and competitive contributions
• Employee savings, loan schemes, and partner life assurance
• Tech and vehicle benefits, including deals on gadgets and car salary exchange

We are an inclusive employer. All candidates are encouraged to apply. We are signatories to the Race at Work Charter, Women in Finance Charter, iCAN, and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes fully inclusive. All recruitment processes are fair and supportive. We have a zero‑tolerance approach toward harassment.