Service Planner

Overview

As a Service Planner, you will be responsible for the effective planning and coordination of service activity, ensuring both customer needs and operational requirements are met.

• Planning and scheduling service and breakdown visits to ensure timely and efficient delivery
• Liaising with customers by phone and email to arrange, confirm, and communicate service visits clearly
• Preparing formal quotations for service and remedial works, including relevant technical specifications
• Managing engineer diaries and planning boards within the Click system
• Ensuring engineers are fully briefed, correctly equipped, and have the required parts before each visit
• Monitoring job progress, recording completion, and arranging any follow-up or additional works
• Coordinating closely with Service Engineers, the Service Manager, Accounts Manager, and Integration Manager to meet customer requirements
• Supporting warranty and breakdown activities in collaboration with the Service Manager
• Identifying and resolving planning or operational issues proactively
• Maintaining accurate and up-to-date customer records and service documentation
• Working alongside Engineers, Capital Sales, and Service Sales teams to ensure opportunities and quotations are processed efficiently
• Contributing to regional growth by supporting targets, KPIs, and continuous improvement initiatives

• Strong organisational and analytical skills
• Experience working in a service-focused environment, communicating with customers by phone and email
• A proactive, positive approach with a focus on quality and customer satisfaction
• Confidence using IT systems and the ability to learn new tools and processes
• The ability to work collaboratively as part of a team
• Residency within a commutable distance of the Kingsdown office
• Geographical knowledge of the Southeast (desirable, but not essential)

• A positive, inclusive team culture that encourages collaboration and innovation
• Structured training and ongoing development opportunities
• Continued technical training and support throughout your career
• Company-provided laptop and mobile phone
• Clear opportunities for career progression,we invest in developing our people
• A competitive benefits package

Talent Acquisition Team:
Harriet Strauss

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.