Project Manager, Program ​/ Project Manager, Operations Manager

Location: UK (Hybrid/Remote with national travel)

Contract: Full-Time

Hope4u is a specialist support organisation delivering tailored, holistic services to individuals and households experiencing financial hardship and vulnerability across the UK.

Our work is funded through partnerships with utility companies, banks, local authorities and national organisations who recognise the importance of providing practical, preventative and crisis support to the communities they serve. We design and deliver funded programmes that help organisations meet their regulatory, social value and vulnerability commitments while creating meaningful, measurable impact for customers.

We provide a wide range of services including:

• Income maximisation and benefit entitlement checks
• Energy efficiency advice and tariff support
• Fuel poverty and crisis intervention support
• Debt and affordability guidance
• Grant applications and trust fund support
• Low carbon technology advice and referral pathways
• Community and wellbeing signposting

Our approach is relationship-led and outcome-focused. We do not simply provide one-off advice; we deliver personalised, in-depth support designed to create long-term, sustainable improvements in people’s circumstances.

Each year, Hope4u supports thousands of customers across energy, water, telecoms, financial services and community-funded programmes. We work closely with referral partners such as the NHS, housing providers, charities and local support hubs to ensure individuals can access the right help at the right time.

As a growing national organisation, we combine strong governance, performance management and reporting with compassionate frontline delivery. Our mission is to shape brighter futures by reducing hardship, improving affordability and strengthening community resilience.

The Project Manager will lead the development, coordination and delivery of Hope4u’s partner engagement strategy across the UK.

The primary objective of the role is to:

• Raise awareness of Hope4u’s services
• Strengthen and grow referral pathways
• Increase engagement across targeted UK regions
• Support mobilisation of new partnerships
• Ensure measurable growth in service uptake

This role combines stakeholder management, project delivery, outreach, and performance management.

• Identify, onboard and manage relationships with external partners (NHS, local authorities, housing associations, charities, utilities and community organisations).
• Act as the primary contact for engagement partners.
• Build and maintain strong referral pathways.
• Attend and represent Hope4u at sector events, meetings and regional forums.
• Deliver partner presentations and awareness sessions.

• Develop regional engagement plans aligned to company growth targets.
• Manage engagement activity against clear KPIs and timelines.
• Coordinate internal teams to ensure consistent partner communication.
• Lead mobilisation of new partner contracts and referral routes.
• Monitor risks and implement mitigation plans where required.

• Support delivery of local and national awareness initiatives.
• Work alongside marketing to ensure consistent messaging.
• Develop partner toolkits, referral guidance and briefing materials.
• Ensure partners clearly understand eligibility criteria and support pathways.

• Track engagement outcomes including referrals, conversions and regional growth.
• Produce monthly reports outlining progress, challenges and opportunities.
• Analyse trends and recommend improvements.

• Proven experience in project management, partnership management or stakeholder engagement.
• Strong organisational and time management skills.
• Excellent communication and presentation skills.
• Experience working to targets and KPIs.
• Ability to travel nationally.
• Confident managing multiple work streams simultaneously.
• Experience with in energy, utilities, NHS, local authority or charity sectors.
• Knowledge of vulnerability, fuel poverty, income maximisation or debt advice services.
• Experience managing referral pathways or funded contract delivery.

• Growth in referrals across target regions