Key Account Manager

Key Account Manager – Responsibilities and Accountabilities

• Customer Relationship Management:
  Build and maintain strong, long-term relationships with key customers in the waste and recycling industry.
• Account Growth & Retention:
  Drive account growth by identifying opportunities for up-selling and cross-selling services, while ensuring customer satisfaction and retention. Conduct site visits and audits to understand customer requirements and provide customised services & equipment solutions. Drive the sales of baling and compacting equipment to customers.
• Strategic Planning:
  Develop account strategies and tailored solutions to meet the unique needs of each key customer, with a focus on improving customer outcomes and operational efficiency.
• Problem-Solving:
  Serve as the primary point of contact for customers, addressing any issues or concerns promptly and professionally.
• Contract Negotiation:
  Negotiate contract terms, pricing, and service agreements with customers, ensuring favourable terms for both the customer and the company.
• Collaboration:
  
  Work cross-functionally with internal teams (sales, customer service, accounts, depot & operations, transport) to ensure seamless delivery of services to customers.
• Market Insights:
  Stay informed about industry trends, competitor activities, and regulatory changes to provide informed recommendations to customers.
• Reporting & Analysis:
  Prepare and deliver regular reports to senior management on key account performance, project status, and opportunities for improvement.
• Additional duties:
  Undertake other tasks and responsibilities outside the above, depending on business needs.
• Excellent Communication Skills – Ability to engage effectively with customers at all levels, both verbally and in writing.
• Interpersonal Skills – Strong relationship-building skills to maintain and develop key customer accounts.
• Results-Oriented – Driven to meet and exceed business objectives.
• Problem-Solving Ability – Capable of identifying challenges and providing innovative waste management solutions.
• Customer-Focused – Committed to delivering exceptional service and addressing customers needs efficiently.
• Negotiation & Persuasion – Skilled in negotiating contracts and pricing structures to benefit both the company and the customer.
• Time Management & Organisation – Ability to prioritise tasks and manage multiple accounts effectively.
• Resilience & Adaptability – Works well under pressure and adapts to changing business needs.

• Experience in Account Management/Sales – Previous experience in a similar role, ideally within the waste management or recycling industry.
• Product Knowledge – Understanding of waste disposal, recycling, and environmental compliance regulations is desirable.
• IT Proficiency – Competence in CRM software, Microsoft Office (Excel, Word), and other relevant digital tools.
• Commercial Awareness – Understanding of business operations, pricing strategies, and market trends.
• Full UK Driving License – Required for customer visits and site inspections.

Willshee’s is a leading independent domestic, industrial and commercial waste management company based in Burton-on-Trent. Our family-run company has been providing waste and recycling solutions for over 40 years. Our waste & recycling expertise means we can propose, develop and deliver tailor made services for the reduction, reuse, recycling, recovery and disposal of waste.

We offer a wide range of services for the Midlands region, from wheelie bin hire, skips, rear end loaders (RELs), roll on/off container and equipment rental for general waste, Moffett collections, and all types of recycling.