Forward Deployed Engineer

Unitary is a rapidly growing startup on a mission to transform how businesses get work done.

We build Virtual Agents, AI-powered software workers that automate complex back-office operations. Virtual Agents are a proprietary blend of AI models and deterministic systems, built agentically. They combine advanced reasoning with human-in-the-loop oversight in a system designed to deliver reliable, production-grade automation with guaranteed outcomes.

We are expanding rapidly across insurance, marketplaces, and healthcare, in industries where operational complexity, legacy systems, and cost pressure make traditional automation approaches too risky or too slow.

Backed by Plural and Creandum, we raised a $15M Series A in 2024 and are building a new category of outcome-guaranteed automation for complex operations. This is an opportunity to join at a pivotal stage and help shape how businesses adopt AI safely and at scale.

We are now looking for a Forward Deployed Engineer to build and deliver innovative AI products to our customers. Your software expertise and machine learning knowledge will help transform our customers' manual processes into AI automated solutions.

Your mission will be to ensure our customers receive the most effective AI solutions for their specific needs, either by delivering solutions to them or creating capabilities that support these activities. You will apply your technical and analytical skills to understand customer challenges and collaborate with them to leverage our AI in the automation of their work. Initially, you will provide hands-on support for our machine learning models as they come to market but then will gradually develop self-service tools that empower customers to achieve value independently.

As part of this role, you will do some or all of:

• Collaborate with customers to thoroughly understand their workflows, then design and build Virtual Agents that automate their processes.
• Contribute to the development of our Virtual Agent development platform that scales with our product strategy.
• Ensure our AI services maintain high standards of reliability, observability, availability, and performance.
• Participate in our machine learning community to influence how we implement machine learning and computer vision technologies, shaping Unitary's future.
• Take ownership of customer outcomes with the autonomy to make decisions that surprise and delight our customers.
• Contribute full-stack development including software engineering, Dev Ops, and MLOps, along with light task and project management to ensure your AI solutions deliver maximum value.

You

We are looking for someone who is as excited about Unitary’s mission as we are, who wants to have a large impact at an early-stage startup, and be a key part of defining Unitary’s future as one of our early employees. We need versatile people who are happy to get stuck into whatever needs doing, and are ready to learn and grow with the company.

For this particular role, we need a proactive Forward Deployed Engineer who is comfortable engaging with customers and technical internal stakeholders and exploring and presenting new ideas. Strong communication skills are essential, as you'll lead technical deliveries and bring others along on the journey. You embrace a product mindset in everything you do and should demonstrate a genuine curiosity for solving current and future customer challenges.

We would love to hear from you if you:

• Have strong Python and Machine Learning Engineering skills, with experience using and applying AI to solve customer problems
• Can (or want to learn to) develop agentic AI systems that can automate human processes
• Have an understanding of (or want to learn) how software is deployed through Kubernetes, and with the capability to deploy some infrastructure elements independently
• Can demonstrate problem solving and project management skills in order to analyse workflows and design automated solutions
• Thrive in a collaborative environment where group output and team achievements weigh heavier than individual input
• Can travel to our company-wide offsites three times per year

It would be even better, but not essential, if you…