Senior Manager, CRM Engineering

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.

Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.

As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the Senior Director, Sales Systems & Data, the Senior Manager, CRM Engineering will lead and unify Spring Health's Salesforce CRM Center of Excellence, bringing multiple teams under a common operating model to drive platform excellence, system alignment, and scalable architecture. This full time, fully remote role is part of the Sales Systems & Data team within Revenue Operations and will play a critical role in deploying engineering talent against the highest-leverage Rev Ops and go-to-market priorities while building a Salesforce platform that can scale with Spring Health's growth.

Minimal travel is expected.

• Build and lead the Salesforce CRM Center of Excellence, consolidating work across multiple teams into a unified operating model with clear intake, prioritization, technical standards, and ownership while reducing duplicated and shadow CRM development.

• Manage, coach, and grow a high-performing team of Salesforce engineers, administrators, and analysts. Set clear expectations and career paths, align team members to their strengths, and identify and hire for critical capability gaps.

• Own Salesforce platform architecture and technical governance, including data model integrity, declarative versus programmatic development standards, security and sharing models, release management and CI/CD, environment strategy, and technical debt reduction.

• Bring sufficient technical depth to lead architecture and design reviews, evaluate tradeoffs, and challenge solution choices directly, ensuring solutions are scalable, maintainable, secure, and aligned with platform standards.

• Partner across Product, Rev Ops, Sales, Marketing, Finance, Data, and Security to align the CRM roadmap with business priorities, translate strategy into a sequenced delivery plan, and communicate progress, risks, dependencies, and tradeoffs to senior and executive stakeholders.

• Establish operational rigor for the Salesforce platform, including SLAs and support models for production issues, monitoring and incident response, documentation standards, release processes, and scalability planning ahead of business growth.

• Create a culture of platform ownership and continuous improvement that balances near-term business needs with the long-term health and scalability of Spring Health’s CRM ecosystem.

• Improve team throughput and increase the percentage of committed roadmap initiatives delivered on schedule with agreed-upon acceptance criteria met.

• Reduce production incidents, change failure rates, and rollbacks associated with Salesforce releases.

• Demonstrably reduce technical debt, unmanaged customizations, and duplicative automation while increasing adherence to architecture, design, and code-review standards.

• Drive…