Senior AMI Systems Specialist – Meter Data Management; MDMS), Linux & Production Support

Job Location: 100% Remote – Must be able to interview and onboard onsite in New York City

Contract Length: 12+ months, with likely extension

Pay Range: $68–$78/hr W2, depending on experience

Work Arrangement: Fully remote following required onsite onboarding in NYC (1–3 business days)

Interview Process: 1st round via Microsoft Teams; 2nd round onsite in New York City

Our Fortune 500 client in New York City is seeking an experienced Senior Advanced Metering Infrastructure (AMI) Systems Specialist to provide hands‑on production application support, system troubleshooting, and operational improvements for enterprise AMI platforms, including the Meter Data Management System (MDMS) and Head End System (HES).

This technical role focuses on ensuring the reliability, performance, and availability of mission‑critical advanced metering applications. The selected candidate will investigate production incidents, analyze meter data processing, troubleshoot integrations, support application releases, and develop proactive monitoring and automation solutions.

The ideal candidate brings strong experience with AMI technologies, EIP MDMS, Linux, SQL, application troubleshooting, and production support
, along with excellent analytical and problem‑solving skills.

This is an excellent opportunity for a hands‑on technical professional who enjoys resolving complex production issues, improving system reliability, and supporting critical enterprise utility operations.

Important:
This position is 100% remote; however, all candidates must be able to attend the second‑round interview onsite in New York City and complete 1–3 business days of onsite onboarding.

• Provide day‑to‑day technical and production support for enterprise Advanced Metering Infrastructure (AMI) applications, including MDMS, Head End Systems (HES), and related integrations.
• Monitor application health, meter data processing, system performance, and critical production workflows.
• Investigate, troubleshoot, and resolve complex application incidents involving meter data, system integrations, and operational performance.
• Analyze Linux application logs, SQL queries, system events, and end‑to‑end data flows to identify issues and determine root causes.
• Administer and support EIP Meter Data Management System (MDMS) applications and related operational processes.
• Develop and enhance system monitoring, observability dashboards, automated alerts, and diagnostic reporting.
• Write, interpret, modify, and troubleshoot SQL queries and scripts to support production analysis and operational improvements.
• Utilize scripting and automation tools to improve monitoring, troubleshooting, reporting, and incident prevention.
• Perform root‑cause analysis, identify recurring production issues, and recommend permanent corrective and preventive actions.
• Support application releases, system upgrades, defect fixes, enhancements, testing, and production deployments.
• Collaborate with application vendors, infrastructure teams, business stakeholders, and technical support personnel to resolve complex issues.
• Analyze operational trends, historical application data, and performance metrics to identify improvement opportunities.
• Develop technical documentation, troubleshooting procedures, incident reports, and operational support runbooks.
• Participate in Agile production support activities, incident reviews, and continuous improvement initiatives.
• Provide technical guidance to team members and support knowledge sharing across the organization.
• Participate in a rotating on‑call support schedule to maintain production system reliability.

• Hands‑on experience supporting enterprise Advanced Metering Infrastructure (AMI) systems in a production…