Multi-Unit Team Leader

Overview

Join to apply for the Multi-Unit Team Leader role at H&R Block
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Join to apply for the Multi-Unit Team Leader role at H&R Block
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Our Company — At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high‑performing, connected culture where everyone feels they belong. We are focused on long-term growth and transformation through Block Next, emphasizing innovation, client experience, and sustainable growth.

If you embrace challenges as opportunities and seek to make a meaningful difference, our door is always open.

You will be joining a team that values curiosity, creativity, and collaboration. This role is not remote and requires in-person work. You will start with a flexible part-time schedule in the fall and transition to full-time from January to April, including evening and weekend hours as needed.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Front-line manager for leadership and development of associates, delivering an outstanding client experience and achieving office growth objectives for three offices.
• Lead daily team meetings, communicate essential information, and create associate work schedules across all offices with accurate timekeeping and labor management.
• Travel between offices as required; prepare tax returns as needed after successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and work with the Associate Relations Center to resolve issues and address performance concerns.
• Build an engaging team environment across all offices through training, coaching, and recognizing contributions.

• People management experience with demonstrated ability to grow and develop associates.
• Aptitude for executing growth plans and leading toward a growth culture.
• Strong decision-making and judgment in a fast-paced environment with minimal supervision.
• Interpersonal and communication skills with a customer-centric mindset; proficiency in MS Office.
• Bachelor’s degree in a related field, or high school diploma with relevant experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

We invest in our people by supporting total well-being. Our benefits can help with health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility varies)

We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work. We are proudly an equal opportunity employer and celebrate diversity in the workplace.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

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