Client Service Coordinator

Overview

Client Service Coordinator - 001545 role at Banfield Pet Hospital

Client Service Coordinator: drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a welcoming and efficient manner.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times; welcome clients and pets, ensure they are comfortable, and educate them about their pet s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, ensuring proper identification.
• Assist outgoing clients by providing necessary instructions, information and invoices, dispensing prescription items per the veterinarian s instructions, selling retail products and scheduling future appointments.
• Manage finances by maintaining accurate balances and following proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task and manage multiple tasks simultaneously with accuracy under distraction.
• Fluent English literacy in reading, writing and speaking; strong written and verbal communication skills.
• Organizational ability; systematic approach to assignments; ability to create order from chaos.
• Problem solving: identify, analyze and translate problems into practical solutions.
• Client service: consistently provide attentive, courteous and informative service.
• Intellectual ability: follow instructions delivered in oral, written or diagram format.
• Mathematical ability: basic arithmetic as needed.

• Entry level

• Full-time

• Business Development and Sales
• Industries:
  Veterinary Services