Financial Services Officer

Financial Services Officer

Department: Retail Branches

Reports To: Branch Sales Manager III

Job Grade: 8

FLSA: Non-Exempt |
Last Modified: 3-24-2025

At UKFCU, we're more than a Credit Union - we're a community, and we've been proudly serving our members since 1937! As a rapidly growing, not-for-profit organization, we're dedicated to making a real difference in the lives of our members and employees alike. If you're looking for a workplace where you can grow, make an impact, and have fun while helping others, UKFCU is the place for you!

Why This Role Matters

As a Financial Services Officer, you will play a key role in delivering exceptional financial services to our members. You will provide expert guidance on credit union products, process transactions, and engage with members to identify financial solutions that best meet their needs. Your ability to build relationships and offer financial solutions will directly impact member satisfaction and the success of our credit union.

What

You'll Do Member Services & Financial Consultation

• Assist members with financial transactions and account services.
• Interview members to assess their financial needs and recommend appropriate products and services.
• Process loan applications, deposits, withdrawals, and other account-related transactions.
• Notarize documents, research accounts, perform account maintenance, open deposit accounts (consumer, business, IRA), originate loan applications, inform members of loan decisions, explain loan documents to members. Update member account records as needed, maintaining accurate records of member transactions.

Sales & Relationship Building

• Actively promote credit union products and services that align with member needs.
• Engage in sales development training and activities to enhance service offerings.
• Stay informed about consumer credit trends and market conditions.
• Maintain necessary licensing for the sale of specific financial products.
• Regularly contact members via email and phone to maintain relationships, share sales opportunities, and follow up on teller referrals.

Compliance & Operational Support

• Ensure adherence to UKFCU policies, board-established guidelines, and regulatory requirements.
• Maintain confidentiality of member and employee information.
• Assist in resolving member concerns and elevate complex issues when necessary.
• Stay updated on industry regulations and best practices.

Qualifications Who You Are Experience & Education

• Two to five years of similar or related experience preferred.
• High school diploma or equivalent required.
• Experience with financial services and customer relationship management preferred.

Skills & Strengths

• Strong communication and interpersonal skills.
• Ability to perform financial calculations and assess loan eligibility.
• Proficiency in financial software and Microsoft Office applications.
• Strong problem-solving and decision-making skills.
• Ability to work independently while managing multiple tasks and deadlines.

Key Traits

• Professionalism in all interactions.
• Integrity in decision-making and compliance practices.
• Commitment to teamwork and collaboration.
• Accountability for meeting performance goals and deadlines.
• Adaptability to changing policies and regulatory requirements.

What's In It for You?

• Competitive salary and industry-leading benefits.
• Opportunities for professional growth and leadership development.
• A chance to make a lasting impact on our members and the organization's future.

Legalese Equal Opportunity Employer

UKFCU is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

At-Will Employment

Employment with UKFCU is deemed "at-will," which means that either you or the company may terminate the employment relationship at any time, with or without cause or notice, unless otherwise provided by law.

Physical and Cognitive Demands

This role requires a blend of physical activity and mental focus to effectively…