Service Manager

Service Manager – Automotive Experience Required

Job Summary: The Service Manager will provide leadership in motivating, managing, and evaluating all service department personnel. The role will efficiently coordinate, schedule, and manage Service Technician’s time while maintaining the work order process. The Manager will communicate with customers regarding quotes, job status, and scheduling, and coordinate activities with other departments to best serve customers and employees.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

• Demonstrate leadership in day‑to‑day management of the Service Technicians under their direction.
• Assign and schedule jobs and work areas to Service Technicians according to their skills and knowledge.
• Coach, mentor, and communicate job expectations to service department team members.
• Lead and take ownership of hiring, performance management, and overall people management with assigned Service Technicians.
• Effectively utilize the service scheduling tools to properly manage the flow of the work order process to completion.
• Review and process all repair work orders for accuracy and completeness concerning parts, materials, labor, and approve the release of equipment for delivery to the customer.
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Lead and manage all business or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long‑term relationships with customers.
• Approve all employee payroll hours according to HR policies and procedures.
• Maintain positive and professional working relationships with coworkers, management, and vendors with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.
• Follow all safety rules and regulations and adhere to all policies and procedures as specified in company manuals and the employee handbook.
• Participate in all company‑driven communications including department meetings, electronic communications (email and text), and other related efforts.
• Proactively seek and participate in available company‑sponsored training to develop skills and knowledge.
• Maintain prompt and regular attendance according to department and company policies.

This position is responsible for supervising all service personnel including, but not limited to, service technicians, service administrators, and yard coordinators.

While performing the duties of this job, the employee regularly works in an office setting in or around service/parts departments and will be exposed to outside weather conditions, noise, vibration, fumes, odors, dust, electrical shock, toxic or caustic chemicals, heights, and close proximity to moving mechanical parts.

Employees are required to sit, stand, walk, and use hands for fine manipulation. They frequently lift/carry up to 50 lbs., and occasionally drive, bend, stoop, push/pull, and reach above. Specific vision abilities required include close, distance, and color vision. Employees regularly talk or hear at moderate noise levels.

Full‑time position. Days of work are Monday through Friday. Overtime and weekends, as necessary.

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• Previous Deere Dealer service management experience preferred.
• Graduation from a related diesel technology program preferred.
• 3+ years of service technician experience preferred.
• Excellent customer service skills.
• Excellent computer skills.
• Technical knowledge.
• Excellent time management, problem solving, and organizational skills.
• Excellent oral and written communication skills.
• High school and or technical school education preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Senior level: Mid‑Senior level

Employment type: Full‑time

Job function: Other

Industry: Retail