COO

REPORTS TO:

CEO FLSA STATUS:
Exempt

SCHEDULE:

Normal Office Hours and as needed

POSITION SUMMARY:

Provide leadership and operational excellence for the executive team that will
position them for growth and efficiency. Continue fostering a culture of continuous improvement by
various methods and metrics, driving positive cultural and departmental shifts. Evaluate and oversee
the strategic plan in collaboration with the CEO to advance the company’s mission and objectives and
to promote revenue, profitability, and growth as an organization. Oversee all the above-mentioned
company operations to preserve the company mission, vision, values (F.R.E.D), quality, service, and
cost-effective management of resources for all Revive Life House Facilities and Recovery Homes.

• Responsible for all aspects of compliance for AODE, BHSO, ASAM, NARR, and CARF in the above-named locations.
• Interface with directors, URs and auditing for improvement to ensure the development, implementation and monitoring of program quality assurance standards that are in compliance with regulatory requirements. This will include participation in utilization reviews and incident reviews to identify outcome measures and monitor program performance accordingly.
• Approve company operational policies, procedures, and standards.

• Provide oversight and supervision for all non-clinical program operations.
• Produce and implement strategic plans for current and new programs.
• Assess the residential, vocational, and rehabilitative needs of clients and evaluate program functioning relative to those needs. Modify program functioning as necessary tomeet assessed needs.
• Ensure program development that will address special issues and population needs to facilitate client transitions to the most independent level of residential options.
• Identify service gaps and develop proposals to build programs and service initiatives to address these areas. Present proposals to the CEO for approval and submit to various funding sources.

• Recruit, hire and retain management personnel at the Executive Director level in collaboration with C-Suite team and participate in the interview and hiring process for all directors, supervisors, and management with input on all other lower-level staff hires.
• Assess the training needs of operational programs and staff team and coordinate appropriate training with the HR department to meet those needs through internal as well as external resources.
• Conduct annual performance evaluations for direct reports to assess compliance with established company policies, achievement of organizational objectives, and contributions toward goals outlined in the Vision/Traction Organizer (VTO).

• Develop an organizational structure of reporting between directors and management to ensure adequate supervision at each level to support compliance expectations with regulatory standards.
• Monitor and supervise programmatic budget compliance and revenue/census management issues ensuring maximum revenue potential and efficient utilization.
• Plan, develop, and implement strategies for generating resources and/or revenue through collaboration with the C-Suite team Director of Development and Compliance Director on the submission of grants to fund services consistent with programming needs.
• Review activity reports and financial statements to determine progress in conjunction with C-Suite and participate in annual budgetary planning meetings.
• Co-facilitate weekly meetings with C-suite leadership and report feedback from administrative services to ensure optimal program operation.
• Own the strategic plan evolution to advance the company’s mission and objectives and to promote revenue, profitability, and growth.
• Over…