Service Account Manager NL

Overview

CCR is the largest manufacturer, supplier and installer of refrigeration furniture and storage systems for food products in the Benelux. Our solutions can be found at distribution centers, fresh food wholesalers, supermarkets, gas stations, airports, convenience stores and train stations.

CCR has 230 employees and has locations in Nieuwegein (NL) and Herentals (BE).

In this role you are responsible for managing customer relationship for existing customers, ensuring revenue and GM according to the Service Commercial Principles and sales targets – while updating prices, contract scope and clauses, if required.

• Achieving individual annual sales targets on contracts, billables and modernizations

• Understand annual customer budget

• Analyse revenue and GM after execution and take or initiate corrective actions if needed

• Analyse revenue, cost and GM annually of sold/existing contracts

• Analyse Key Account Data (sales and margin per customer/contract) and take or initiate corrective actions if required

• Deliver high quality quotes in the agreed/expected timeframe to customers

• Regular visits of existing customers to understand the needs and provide potential solutions/quotes

• Participate on local/central tenders or contract updates and price negotiations

• Cooperate closely with the Service Operations to identify modernization opportunities

• Cooperate closely with central Modernization Manager to understand central developed products – or to create new products with deep understanding of local needs

• Support Technician Sales Process to increase billable sales

• Technical education – managing customer relationship

• Strong communication and value based selling abilities

• Time Management

• Customer and service orientated

• Proactive attitude

• Teamwork

• MS Office