Multi-Unit Team Leader

Overview

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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone belongs. We are pursuing Block Next, a long-term strategy focusing on innovation, client experience, and sustainable growth.

You will be immersed in an exceptional work environment recognized on Best Companies lists, surrounded by colleagues committed to helping each other grow and support one another.

• Provide leadership over three H&R Block tax offices, guiding customer-centric teams to accelerate seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving office growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall; transition to full-time January–April, including evenings and weekends as needed. This role is in-person and not remote.
• Lead daily team meetings and communicate essential information to tax office associates.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve issues and address performance concerns.
• Create an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Prepare associate work schedules across offices and ensure accurate timekeeping and labor management; travel between offices as required.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Ability to execute growth plans and lead toward a growth-oriented culture.
• Strong decision-making and judgment skills; able to function in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Proficient in MS Office; computer literate.
• Bachelor’s degree in a related field, or a high school diploma with equivalent experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

• People management experience and a track record of developing associates.
• Aptitude for growth plan execution and leading toward a growth culture.
• Strong interpersonal and communication skills; client-focused.
• Computer proficiency with MS Office.
• Educational requirements as noted above.
• Compliance with required certifications/tests for tax work.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check available benefits at

H&R Block is a connected culture focused on trust, care, and belonging. We offer an exceptional work environment and a diverse, inclusive workplace where everyone can bring their authentic self to work.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.